Deanna Williams
Riverdale,IL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
11
11
years of professional experience
Work History
Store Manager
2 Cute Clothing Store
10.2021 - Current
- Develop business strategies to raise our customers' pool, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc
- Propose innovative ideas to increase market share
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Shift Lead Manager
2 Cute Clothing Store
07.2021 - 10.2021
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
Sales Associate
2 Cute Clothing Store
02.2021 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
City Carrier Assistant
United States Postal Service
05.2019 - 06.2020
- Routing or casing mail in sequence of delivery along an established route
- Withdrawing mail from the distribution case and preparing it so that the it can be efficiently delivered by you or another carrier
- Preparing and separating all classes of mail to be carried by truck to relay boxes along a delivery route
- Handling undeliverable mail following established procedures
- Delivering mail by foot or vehicle, picking up mail from relay boxes; and collecting mail from street letter boxes and accepting letters from customers for mailing
- Using portable electronic scanner as instructed
PSE Mail Processing Clerk
United States Postal Service
08.2016 - 05.2019
- Creates sortation's of outgoing and/or incoming mail using the appropriate sort program
- Loads mail onto automated equipment & culling out non-processable items
- Enters sort plan and starts equipment & monitors flow of mail to ensure continuous feed
- Sweeps separated mail from bins, stackers, & stops equipment
Warehouse Worker (Picker & packer)
TUCKER ROCKY DISTRIBUTING
10.2014 - 08.2016
- Pulls and packs product based on daily orders
- Meets specifics of customer orders in a timely manner
- Keeps products separated, organized and in good rotation
- Monitors product quality frequently, reporting problems to mitigate safety issues
- Operates various pieces of equipment (i.e
- Bendi, Palletizer, Dolly Loader, Pallet Wrapper, Forklift, and Electrical Pallet Jacks)
- Reports any mechanical problems
- Utilizes continuous improvement mindset and assists in identifying opportunities to improve processes
- Follows good manufacturing practices and required work safe practices
- Maintains a clean, sanitary, and safe work area
- Performs other duties as assigned
Barista Trainer
Starbucks
06.2013 - 10.2014
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Handled cash and processed payments accurately to avoid errors.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
Education
Some College - Nursing
Tougaloo College
Tougaloo, MS05.2013
High School Diploma -
Harlan Community Academy HS
Chicago, IL01.2012
Skills
- Customer service
- Cash Handling
- Customer oriented
- Fast Learner
- Fast and efficient service worker
- Motivated team player
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Team leadership and coaching
- Inventory Management
- Cash Management
- Shift Scheduling
- POS Systems
Assessments
Customer service, Proficient, 01/01/21, Identifying and resolving common customer issues
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Store Manager
2 Cute Clothing Store
10.2021 - Current
Shift Lead Manager
2 Cute Clothing Store
07.2021 - 10.2021
Sales Associate
2 Cute Clothing Store
02.2021 - 06.2021
City Carrier Assistant
United States Postal Service
05.2019 - 06.2020
PSE Mail Processing Clerk
United States Postal Service
08.2016 - 05.2019
Warehouse Worker (Picker & packer)
TUCKER ROCKY DISTRIBUTING
10.2014 - 08.2016
Barista Trainer
Starbucks
06.2013 - 10.2014
High School Diploma -
Harlan Community Academy HS
Some College - Nursing
Tougaloo College
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