Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deanna Williams

Fort Worth,TX

Summary

Dynamic leader with a proven track record in guiding teams to success, managing complex projects, and consistently achieving strategic objectives. Skilled in developing streamlined processes that boost productivity while upholding high standards and ensuring alignment with organizational goals. Recognized for fostering a collaborative environment and driving excellence through innovative solutions and strategic foresight. Committed to empowering teams and delivering impactful results in fast-paced and challenging environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Prior Authorization Configuration Audit SME/Prior Authorization Analyst

Wipro LTD
08.2021 - Current
  • Ensure compliance with regulatory expectations by understanding payer policies and insurance types and cascading information daily, any changes and updates.
  • Collaborate with subject matter experts (SMEs) and business partners to confirm authorization rules.
  • Manage and exceed daily production targets, ensuring accurate data entry and documentation with minimum escalations.
  • Lead, coach, and mentor a team of customer service advisors, setting clear expectations, development plans, and performance goals.
  • Coordinate with other configuration or operational teams to implement changes as necessary.
  • Facilitate an understanding of the source of truth for authorization requirements across markets and payors.
  • Develop and maintain Standard Operating Procedures for Prior Authorization processes.
  • Participate in activities related to Medicare, Medicaid, or Commercial products, verifying HCPCS and CPT codes for accuracy for all cases.
  • Possess experience with claims operations, denials, and benefit/pricing configuration in the Facets claims processing system.
  • Own the day-to-day operations of the customer service advisors' workflow, including completing 40 cases daily with minimum errors.

Operations Director

Concentra Urgent Care
07.2016 - 06.2021
  • Managed day-to-day operations of an Occupational Health Center/ Urgent Care and 9 direct reports.
  • Plans, develop, implement, and monitors operations for overall quality, effectiveness, and financial stability.
  • Meet and exceeded turnaround times (30 minutes Drug Screening, 60 minutes turnaround time, and 90 minutes new injuries/Physicals)
  • Ensured positive patient experience rating of => 65 consistently quarterly.
  • Implement business strategies and relationships internally and externally.
  • Responsible for meeting or improving a monthly budget of $124,300.50. Maintain high performance standards in all metrics, KPI, and GRV.
  • Maintain and establish relationships with employers, payers, referral sources, networks, and local communities to drive market growth.
  • Assist with patient assessments, administer medication and vaccinations, drug screens, and breath alcohol testing.

Program Director of Medical Assistant Program

The College of Healthcare Professions
03.2013 - 06.2016
  • Oversee the daily operation and management of training program over 150 students and 8 direct reports. Lead process improvement within departments, manage the budget, payroll and maintain supplies for the department.
  • Ensured best practices for Instructors to maintain consistent teaching standards throughout the program.
  • Trained 10 medical instructors on facilitating the core curriculum.
  • Drive performance management for the Medical Assistant program and ensure educational goals and objectives.
  • Develop and maintain a positive relationship with medical clinics, doctors, and non-profit organizations in the community for credible training sites for students.
  • Responsible for meeting and improving the budget of $ 90,500.
  • Ensured operational compliance with applicable regulations set forth by ABHES, OSHA, TWC, and CSC. Passed state inspections with high percentage rates over 85% and higher for placement, graduates, and curriculum rates per ABHES.
  • Monitor classroom teaching, student achievement, and goal attainment.
  • Develop leads, interview, recruit, and enroll students, monthly presentations at high schools.
  • Promoted within from Admission Rep to Program Director during my tenure.

Education

BBA - Business Administration

Kaplan University
Des Moines, IA
01.2013

Skills

  • Training and mentoring
  • Strong analytical skills
  • Customer focus
  • Creative solutions
  • Teamwork and collaboration
  • Time management
  • Strategic thinking
  • Innovative mindset

Certification

  • CPR, American Heart Association 2026
  • National Allied Health Professional 2026
  • National Registered Certified Medical Assistant
  • National Registered Certified Coding Specialist

Timeline

Prior Authorization Configuration Audit SME/Prior Authorization Analyst

Wipro LTD
08.2021 - Current

Operations Director

Concentra Urgent Care
07.2016 - 06.2021

Program Director of Medical Assistant Program

The College of Healthcare Professions
03.2013 - 06.2016

BBA - Business Administration

Kaplan University

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