DeAnna Wilson
Self-Employed (Temporary)
Henderson,AR
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. High energy restaurant worker skilled at welcoming guests and overseeing efficient dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Delivery Driver
Postmates
Henderson, NV
10.2020 - Current
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked overnight shifts during peak periods to meet coverage needs.
- Kept detailed records of sales, payments and completed or in-progress deliveries.
- Interacted with customers to determine needs and opportunities for additional sales.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
Sales Associate
Chapel Hats
Las Vegas, NV
01.2020 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Completed orders through [Type] system and organized product deliveries to meet customer timetables.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Educated customers on promotions to enhance sales.
Sales Associate
Chilli Beans USA
Las Vegas, NV
08.2019 - 11.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Maintained organized, presentable merchandise to drive continuous sales.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Prepared merchandise for sales floor by pricing or tagging.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Educated customers on promotions to enhance sales.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Maintained records related to sales, returns and inventory availability.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Prepared cash deposits up to $300 or more with zero discrepancies.
Hostess
The Omelet House
Henderson, NV
06.2015 - 08.2016
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Informed servers of newly seated parties for speedy service.
- Answered customer questions about hours, seating and any other information needed.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Checked and restocked server areas and organized and got change for front counter.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using POS software.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
- Assisted managers with quickly resolving service- and food-related issues.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Education
High School Diploma -
Basic Academy Of Int'l Studies High School
Henderson, NV 08.2014 - 05.2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
High-volume dining
Dining area maintenance
Food preparation and safety
Beverage preparation
Menu presentation
Table setting knowledge
Interactive communication skills
Guest seating arrangements
Multi-tasking strength
Upselling
Exceptional customer service
Product promotions
Cash register operation
Point of sale knowledge
Merchandising understanding
Order picking and processing
Heavy hauling
Knowledge of state roads and highways
Map reading and navigation skills
Commercial driving
Google Drive
Microsoft Word
Microsoft Office
Customer Service
Timeline
Delivery Driver
Postmates
10.2020 - Current
Sales Associate
Chapel Hats
01.2020 - Current
Sales Associate
Chilli Beans USA
08.2019 - 11.2019
Hostess
The Omelet House
06.2015 - 08.2016
High School Diploma -
Basic Academy Of Int'l Studies High School
08.2014 - 05.2018