Hi, I’m
DeAnna Wright
Columbia,South Carolina
Summary
Driven and resourceful administrative professional with+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
11
years of professional experience
Work History
UCI Medical Affiliates Inc.
Account Receivable Specialist
12.2022 - Current
Job overview
- Developed and maintained positive relationships with clients to maximize collections.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Developed and implemented strategies to improve collection processes and reduce overdue payments.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Generated invoices upon receipt of billing information and tracked collection progress.
Prisma Health OB/GYN
Patient Services Representative
10.2022 - 12.2022
Job overview
- Liaison between patient and medical support staff
- Greets patients and visitors in a prompt, courteous, and helpful manner
- Checks in patients, verifies and updates necessary insurance information in the patient accounting system
- Responsible for complete and accurate patient registration, pre-certification, charge capture and accurately coding diagnoses given by physicians
- Responsible for posting all payments and balancing with the computer reports at day end
- Gathers charge information, codes, enters into database, completes billing process, distributes billing information
- Files insurance claims and assists patients in completing insurance forms.
- Resolved billing inquiries and disputes in timely fashion.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Medical University Of South Carolina
Physician Secretary
08.2021 - 06.2022
Job overview
- Assisting with their schedules; scheduling office visits, maintaining office procedures and requesting prior authorizations for procedures
- Scan and request medical records
- Respond to patients, internal and external providers communications with a high level of customer service
- Fostering effective working relationships with relevant medical stakeholders
- Strong attention to details, team player with flexibility working in changing environments
- Handled daily scheduling tasks and provided administrative support for entire department.
Blue Cross Blue Shield
Customer Service Advocate II
11.2020 - 08.2021
Job overview
- Ensured effective customer relations by responding accurately, timely, and courteously to phone, written, web, or walk-in inquiries
- Initiated and processed adjustments and performed additional research and coordinated with other departments as needed to resolve inquiries
- Provides feedback to management regarding customer problems, questions and needs
- Maintain accurate records on complaints and/or other customer comments and make recommendations for changes.
Palmetto Health USC Pulmonary Critical Care and Sleep Medicine
Administrative Coordinator
08.2019 - 06.2021
Job overview
- Responsible for performing full administrative duties related to planning, organizing and coordinating clerical functions of the department, not limited to maintaining clinicians’ and departmental calendars, document processing and managing patient records and medical requests
- Frequently assisted in data entry and maintaining patient databases, responsible for producing internal reports, as directed.
Palmetto Health USC Cardiology
Physician’s Office Assistance II
05.2015 - 08.2019
Job overview
- Oversaw general office duties, which detailed the full gamut of customer service focused practices – greeted patients, answered telephones and inquiries, maintained records, filed, photocopied, and faxed insurance and medical documents
- Responsible for 200+ patient intakes daily, verified and updated patient demographic and insurance information, and scheduled patient referrals to ensure proper follow-up
- Performed advanced technology and data entry skills.
Doctor’s Care
Patience Service Representative
01.2015 - 05.2015
Job overview
- Managed intake of patients, which included verifying new and existing patient information and insurance using the Practice Management System
- Promoted efficient office workflow by handing front office duties
- Collected various forms of payments and reviewed revenue efficiency
Family Medicine of South Carolina
Front Office Coordinator
07.2013 - 01.2015
Job overview
- Follow office workflow procedures to ensure maximum efficiency
- Maintain files and records with effective filing systems
- Responsible for overall front desk activities including management of the reception area and meeting areas, customer service, phones, mail, and office supplies.
Methodist Oaks
Certified Nursing Assistant
11.2011 - 07.2013
Job overview
- Assisted patients with personal care tasks, such as serving meals, ambulating, turning and positioning patients as needed
- Maintained patients’ stability by checking vitals and weight, testing urine and recording intake and outtake information
- Performed documentation of reports logs and records, and maintained work policies and procedures
Education
Midlands Technical CollegeWest Columbia, SC
Associate of Science
05.2025
Bamberg-Ehrhardt High SchoolBamberg, SC
High School Diploma
05.2002
Skills
- Skilled and dependable healthcare professional with over 15 years of administrative office setting Hands-on experience with Human Resources and Accounting software Outstanding communication and interpersonal skills Multi-taking aptitude, Proactive problem solver
- Driven, well organized, self- starter and multi-tasking skills, coupled with excellent customer service and attention to details in healthcare office settings Working knowledge of HIPAA regulations and institutional privacy guidelines
- Proficient in
- Microsoft Word, Excel, PowerPoint application
- Working knowledge of EMR Systems (Cerner, One Chart, NextGen, Greenway, and Epic)
- Medical Terminology Certification (2015)
- CPR & First Aid Certified (2015-)
- Medical Billing and Coding, knowledge of CPT/ICD10 codes
- Prioritizing, Time Management, Multitasking
- Data Verification
Timeline
Account Receivable Specialist
UCI Medical Affiliates Inc.
12.2022 - Current
Patient Services Representative
Prisma Health OB/GYN
10.2022 - 12.2022
Physician Secretary
Medical University Of South Carolina
08.2021 - 06.2022
Customer Service Advocate II
Blue Cross Blue Shield
11.2020 - 08.2021
Administrative Coordinator
Palmetto Health USC Pulmonary Critical Care and Sleep Medicine
08.2019 - 06.2021
Physician’s Office Assistance II
Palmetto Health USC Cardiology
05.2015 - 08.2019
Patience Service Representative
Doctor’s Care
01.2015 - 05.2015
Front Office Coordinator
Family Medicine of South Carolina
07.2013 - 01.2015
Certified Nursing Assistant
Methodist Oaks
11.2011 - 07.2013
Midlands Technical College
Associate of Science
Bamberg-Ehrhardt High School
High School Diploma
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