Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deanna Wrinkle

Amarillo

Summary

Proven expertise in team leadership and operational management, driving efficiency through strong organizational skills. Demonstrated ability to optimize workflows and enhance team performance. Successful in creating a collaborative work environment that aligns with collective objectives.

Overview

11
11
years of professional experience

Work History

Supervisor

OccuNet
05.2023 - 04.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Hostess

Chuys
07.2022 - 06.2023
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Call Center Representative

Atmos Energy
09.2021 - 12.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Team Lead

Aig Valic
03.2014 - 07.2017
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Education

High School Diploma -

Palo Duro
Amarillo, TX
05-2000

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Employee motivation
  • Team building
  • Process monitoring and improvement

Timeline

Supervisor

OccuNet
05.2023 - 04.2025

Hostess

Chuys
07.2022 - 06.2023

Call Center Representative

Atmos Energy
09.2021 - 12.2021

Team Lead

Aig Valic
03.2014 - 07.2017

High School Diploma -

Palo Duro

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