Deanna Young
Las Vegas,NV
Summary
Accomplished Service Pipeline Coordinator and Construction Planner with extensive experience in the solar energy sector. Expertise in evaluating site conditions, defining scopes of work, and ensuring compliance. Effectively bridges communication between sales, design, and field operations to expedite project timelines while maintaining quality.
Overview
12
12
years of professional experience
Work History
Service Pipeline Coordinator
Sunrun
Las Vegas, NV
02.2025 - Current
- Coordinated daily with internal teams, design partners, and external vendors to streamline project progression and minimize bottlenecks.
- Maintained accurate case logs within CRM systems, ensuring clear timelines for customers and sales representatives.
- Evaluated solar system damage and underperformance, identifying corrective actions to restore optimal functionality.
Escalations Expert
Sunrun
Las Vegas, NV
11.2023 - 06.2025
- Resolved high-level customer issues through clear expectations and operational workflows, enhancing customer satisfaction.
- Collaborated with cross-functional teams to incorporate customer feedback into training and installation processes, improving overall service quality.
- Executed daily tasks in an organized manner.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Subcontracts Administrator
Freedom Forever
Las Vegas, NV
03.2022 - 06.2025
- Managed subcontractor agreements ensuring compliance with company policies.
- Evaluated subcontractor bids, negotiated pricing, and standardized SOPs to enhance project value.
- Coordinated contract negotiations with suppliers for materials and services.
- Reviewed and processed invoices from subcontractors for accurate payment.
- Allocated construction tasks based on resource availability and project requirements to ensure timely completion.
Roofing Project Manager
Freedom Forever
Las Vegas, NV
06.2021 - 06.2025
- Generated precise scopes of work and bid pricing for sales representatives, ensuring projects remained profitable and affordable.
- Assessed home conditions to identify structural and roofing upgrades needed for solar installations, facilitating project readiness.
- Collaborated in project huddles to review live accounts, preventing oversight of necessary upgrades and permit details.
- Verified completed work against quality standards and AHJ-specific requirements, ensuring compliance for final inspections.
Roofing Project Manager
Tesla Solar Energy
Las Vegas, NV
05.2017 - 06.2025
- Supervised internal crews and third-party contractors to ensure compliance with approved scopes and safety standards, reducing risk of rework.
- Interfaced with site survey and design teams to collect critical home data, determining optimal upgrade scopes and install sequencing that enhanced project planning.
- Educated sales managers and partners on home improvement requirements, negotiating solutions to maintain project momentum and minimize delays.
Customer Care Supervisor
Solar City
Las Vegas, NV
05.2014 - 06.2025
- Led and mentored customer care teams to uphold quality standards and implement proactive communication strategies.
- Supervised customer service team to ensure effective resolution of inquiries.
- Trained staff on company policies and customer interaction techniques.
- Developed training materials to enhance team knowledge and skills.
Education
General Diploma -
Smoky Hill High School
Aurora06-1990
Skills
- Scope of work management
- Structural and electrical upgrades
- Installation sequencing
- Permitting and requirements compliance
- Inspection readiness
- Resource allocation strategies
- Bid and pricing accuracy
- Sales and design integration
- Customer engagement calls
- Problem solving techniques
- CRM and project management software
- Contract Negotiation
Key Skills
Scope of Work (SOW) Scoping, Structural & Electrical Upgrades, Install Sequencing, AHJ Requirements & Permitting, Inspection Readiness, Resource Allocation, Bid & Pricing Accuracy, Sales & Design Partner Integration, Customer Huddle Calls, Problem Solving, CRM & Project Management Software
Timeline
Service Pipeline Coordinator
Sunrun
02.2025 - Current
Escalations Expert
Sunrun
11.2023 - 06.2025
Subcontracts Administrator
Freedom Forever
03.2022 - 06.2025
Roofing Project Manager
Freedom Forever
06.2021 - 06.2025
Roofing Project Manager
Tesla Solar Energy
05.2017 - 06.2025
Customer Care Supervisor
Solar City
05.2014 - 06.2025
General Diploma -
Smoky Hill High School