Deanna C. Payne-Welch
Larksville,PA
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Orderly and committed, offering solid skills in customer relations and resilience to handle challenges of fast-paced clinical environments. Bringing detail-oriented and decisive nature with sound judgment, great multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Diligent Front Desk Supervisor with proven track record in managing front desk operations, ensuring smooth and efficient guest experiences. Successfully led team to enhance customer satisfaction and streamline check-in/check-out processes. Demonstrated proficiency in conflict resolution and multitasking in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Front Desk Supervisor
The Wright Center
10.2023 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied patients.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Resolved patient complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Attended staff meetings and brought issues to attention of upper management.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Trained team members on new clinic services and resources to support promotional efforts.
- Completed bi-weekly payroll for 9 employees.
- Kept high average of performance evaluations.
- Interceded between employees during arguments and diffused tense situations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Assistant/Admission
Wilkes Barre General Hospital
09.2021 - Current
- Responsible for checking patients in/out
- Faxed scripts to ordering physicians as well as called in reports to ordering physicians
- Responsible for ensuring patient’s transportation to and from studies
- Responsible for burning images on discs for inpatients/outpatients
- Responsible for sending out results to patients after visits
- Faxed and copied all patient related information
- Maintained organization and rapport at the front desk
- Responsible for all calls directed to Radiology, determined nature of call and transferred to the appropriate dept
- Responsible for detailed accounts of patients demographic information as well as called in reports and results
- Responsible for memos, correspondences and emails sent out informing staff and patients alike
- Informed radiologists of reports/studies that need to be interpreted, then sent out those reports as well
- Performed all duties required by the Director of Human Resources
- Filing, xerox, fax and phones
- Responsible for sending out discs of radiology imaging to patients and specialists alike.
Dental Supervisor
LaSante Health Center
06.2020 - 07.2021
- Responsible for hiring new Dental staff
- Manages all duties related to the Dental department as well as ensuring all up to date procedure and State guidelines are being followed
- Solely responsible for scheduling all Dentist, Hygienist and Staff hours / appointments
- Answers all Dental department calls, scheduling, aiding with prescriptions, emergencies and insurance information
- Responsible for maintaining all Dental patient charts
- Responsible for maintaining records of Pre-Authorization for Dental patients regarding Approval, Denial and
- Pending status.
- Ensured compliance with OSHA and HIPAA regulations, maintaining a safe and secure working environment for staff and patients alike.
- Contributed to the expansion of dental practice services by researching industry trends and incorporating new treatment options into service offerings.
- Promoted cross-training among staff members which increased flexibility in staffing arrangements during unexpected absences.
- Improved patient satisfaction by implementing efficient scheduling and appointment management processes.
- Enhanced team productivity by providing ongoing training and support for dental staff members.
Lead Practice Assistant (Supervisor)
CareMount Medical
05.2018 - 06.2020
- Entered and updated patient demographic information and scanned into EMR Centricity, NextGen and
- Phreesia
- Reviewed daily schedules for each floor/physician to ensure there were appropriate staffing levels to minimize overworked employees and wait times
- Addressed and resolved issues relating to operations and patient concerns in a timely and efficient manner
- Provided training and oversight to the administrative staff to ensure a high level of efficiency
- Ensured administrative staff is well versed in insurance verification and customer service
- Ensured Examination rooms are cleaned and stocked to ensure physicians can concentrate on delivering efficient treatment to all patients
- Provided details and patient information as needed in regards to HIPAA guidelines
- Cross trained various Depts
- Ensuring all procedures and guidelines are being followed
- 2
Education
Opportunities for a Better -
Tomorrow Young Adult Internship
Brooklyn, NYOffice Procedures, Business English, Business Math, World of Work -
B.E.O.C -
SUNY
Brooklyn, NY04.2011
Diploma -
01.2011
Reasoning With Unreasonable People Certification - Behavior Health
Institute For Brain Potential
Los Banos, CA03-2025
Skills
- Administrative Support
- Office Administration
- Fast Learner
- Customer Service Management
- Team building proficiency
- Training and mentoring
- Report Preparation
- Memo Preparation
- Database and Client Management Systems
- Schedule Maintenance
- Critical Thinking
- Insurance Eligibility Verification
- Office Management
- Data Entry Documentation
- Staff supervision
- Staff training and development
- Scheduling and planning
- Medical Filing
- Medical Insurance
- HIPAA Compliance
- Insurance Verification
- Appointment Confirmation
- Appointment Scheduling
- Reception Management
- Patient Intake
- Proficiencies: Microsoft Word, Excel, NexGen, Phreesia, EClinicalWorks, Centricity and EMR systems McKesson Radiology systems, Cerner system
- Patient relations
- Time management
- Problem-solving skills
Timeline
Front Desk Supervisor
The Wright Center
10.2023 - Current
Assistant/Admission
Wilkes Barre General Hospital
09.2021 - Current
Dental Supervisor
LaSante Health Center
06.2020 - 07.2021
Lead Practice Assistant (Supervisor)
CareMount Medical
05.2018 - 06.2020
Office Procedures, Business English, Business Math, World of Work -
Diploma -
Opportunities for a Better -
Tomorrow Young Adult Internship
B.E.O.C -
SUNY
Reasoning With Unreasonable People Certification - Behavior Health
Institute For Brain Potential
Similar Profiles
Kaitlyn EmersonKaitlyn Emerson
Center of Excellence Case Manager at The Wright CenterCenter of Excellence Case Manager at The Wright Center
Nickol Alicea RiveraNickol Alicea Rivera
Medical Assistant at the Wright CenterMedical Assistant at the Wright Center
Naho BurchNaho Burch
Patient Service Coordinator at The Wright CenterPatient Service Coordinator at The Wright Center
Sandy OrtizSandy Ortiz
Retail Sales Associate at Duvall LeatherworkRetail Sales Associate at Duvall Leatherwork
Katelynn HartmanKatelynn Hartman
Warehouse Checker at Coca-ColaWarehouse Checker at Coca-Cola