Deanna D. Ross
Severna Park,MD
Summary
Established reputation as sharp technology expert when working with customers to identify and deploy solutions. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
The Salvation Army Southern Territory Atlanta Tem
08.2022 - Current
- Handle daily scheduling tasks and provided administrative support for entire department.
- Manage over 50 incoming calls, emails and enthusiastically greet callers.
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
- Schedule appointments and conduct follow-up calls to clients.
- Provide clerical support to company employees by copying, faxing, and filing documents.
- Maintain office supplies inventory by checking stock and ordering new supplies.
- Screen visitors and issue badges to maintain safety and security.
- Update spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enter data into system and update customer contacts with information to keep records current.
- Draft agendas, recorded minutes and generate documents to facilitate meetings.
- Compose inter-office correspondence and provided product and service information to customers.
- Maintain daily report documents, memos and invoices.
- Create and update records and files to maintain document compliance.
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Manage phone and email correspondence and handled incoming and outgoing mail and faxes.
- Facilitate timely delivery of special projects to meet organizational and departmental objectives.
- Support company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Manage filing system, entered data and completed other clerical tasks.
- Built and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assist coworkers and staff members with special tasks on daily basis.
- Volunteer to help with special projects of varying degrees of complexity.
- Open and properly distributed incoming mail to promote quicker response to client inquiries.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Maintain electronic filing systems and categorized documents.
Owner
Deelicious Sweets And Personal Chef & Catering Svc
08.2016 - Current
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Developed unique events and special promotions to drive sales.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Generated revenues yearly and effectively capitalized on industry growth.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Caregiver
Dee's Personal Care Services
04.2011 - 07.2016
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted with daily living activities, running errands, and household chores.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
SASI
Gwinnett Public School System
05.2007 - 04.2010
- Conducted data modeling, performance and integration testing.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
- Built databases and table structures for web applications.
- Designed and developed analytical data structures.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Corrected data entry errors to prevent duplication or data degradation.
- Reviewed completed work for compliance with regulations.
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Evaluated source documents to locate needed information.
- Coded and processed applications into required electronic formats.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Added documents to file records and created new records to support filing needs.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Verified accuracy of computer system information by updating student data.
- Greeted every guest with personable approach and provided knowledgeable service.
- Trained junior staff on office procedures and regulatory requirements.
- Registered individuals for services, moving over 400 applications through processing.
- Updated computer system with latest information to keep records current and accurate.
- Processed registrations with attention to compliance with operational policies and State and County standards.
- Verified student grades, attendance and schedules.
- Counseled students about rules and policies during school assemblies.
- Coordinated retrieval and distribution of student records from other schools and institutions.
- Communicated with parents to encourage active parental participation in education.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used coordination and planning skills to achieve results according to schedule.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Applied effective time management techniques to meet tight deadlines.
- Provided professional services and support in a dynamic work environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Education
Associate of Arts - Culinary Arts
The Art Institute of Atlanta
Atlanta, GA05.2008
Associate of Business Administration - Computers & Business Administration
Atlanta Metropolitan State College
Atlanta, GA05.1985
High School Diploma -
Hawkinsville High School
Hawkinsville, GA06.1983
Skills
- Data Management
- Customer Service
- Microsoft Office Suite
- Google Suite
- Virtual Recruitment
- Project Management
- Data Processing/FTE
- Detail-Oriented
- Cross-Functional Collaboration
- Strategic Planning
- Operations Coordination
- Schedule Management
- Conflict Resolution/Problem Solving
- Leadership
- Employee Relations
- New Hire Onboarding/Interviewing
- Research
- Mentor/Coaching
- Business administration
- Recordkeeping
- Office management
- Filing and data archiving
- Scheduling
- Bookkeeping
- Customer/Client relations
- Office administration
Professional demeanor
- Meeting planning
- Letter preparation
- Records retrieval
- Reception oversight
- Program files maintenance
- Mail handling
- Memo preparation
- Filing
- Excel spreadsheets
- Claims appeal procedures
- Meeting logs management
- Product branding
- Data entry documentation
- Records management
- Data organization
- Types 85 wpm
- Microsoft Word
- Task prioritization
- Multi-task management
- Record preparation
- Computer proficiency
- Deadline oriented
- Verbal communication
- Documentation and recordkeeping
- Microsoft outlook
- Marketing
- Multitasking and prioritization
- Customer service
- Resourceful
- Mail distribution
- Office supply management
- Expense reporting
Timeline
Administrative Assistant
The Salvation Army Southern Territory Atlanta Tem
08.2022 - Current
Owner
Deelicious Sweets And Personal Chef & Catering Svc
08.2016 - Current
Caregiver
Dee's Personal Care Services
04.2011 - 07.2016
SASI
Gwinnett Public School System
05.2007 - 04.2010
Associate of Arts - Culinary Arts
The Art Institute of Atlanta
Associate of Business Administration - Computers & Business Administration
Atlanta Metropolitan State College
High School Diploma -
Hawkinsville High School
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