Deanna Dunn
Baltimore,MD
Summary
A highly organized and innovative Program Manager with experience in performing a variety of managerial duties which require a range of knowledge and skills of organizational procedures and policies. Effective communicator with strong oral and written communications skills. Skilled in independent analysis and problem solving using policies, procedures, laws and regulations. Well experienced in performing a variety of human resources, auditing, technical and administrative work in both the private sector and government organizations. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
19
19
years of professional experience
Work History
Homeowner Protection Program Manager
Maryland Department of Assessments & Taxation
09.2023 - Current
- Oversee and coordinate program operations, including the application process, enrollment and formulation of assistance strategies, payment processing, enrollee case management, communication and assistance, and financial accounting for enrollees and the program fund
- Train staff, coordinate and supervise the use of technology solutions for the program fund
- Manage the accounting process for county lien payoffs, tax payments, enrollee expenses, and enrollee repayments
- Train staff on provide excellent customer services
- Ensure all regulations and state laws relevant to the program are being followed
- Act as the point of contact to assist advocacy groups, county offices, and requests from various constituent services offices
- Coordinate leave and staff coverage.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Implemented risk management strategies to mitigate potential barriers to project success.
Administrative Officer
Maryland Department of Health
08.2016 - 08.2023
- Served as the special assistant to the Acting Chief, in the Division of Recoveries and Financial Services
- Typed documents such as correspondence, drafts, memos and emails and prepare weekly reports for management
- Researched, compiled information and drafted documents for the Director
- Conducted fiscal, compliance and performance audits as back-up to Audit Liaison
- Performed editing, proofreading and compilation of final reports
- Performed HR functions to include: recruitment, reclassifications, employment contracts, job description preparation, Evaluation and verification of candidate education and recommendations
- Performed budget and procurement activities: ensured fiscal budget requirements are within budgetary limits; confirmed compliance with State law regulations, reconciled contract invoices, developed spreadsheets for vendor invoices; and served as the point of contact for financial institutions and vendors
- Maintained statistics and prepared reports for commercial insurance, legal liabilities, liens, estates, trust, workers comp etc
- Planed, coordinated, supervised and trained the administrative staff within the Division.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
Operations Manager
Miramix, LLC
08.2013 - 07.2016
- Served as the special assistant to the CEO and CFO
- Responsible for inventory management: ordering supplies, creating invoices and communicating with vendors
- Scheduled employee’s work hours and monitored time and attendance
- Scheduled daily functions and production timelines to ensure products were delivered within established periods
- Resolved payroll discrepancies
- Coordinated meetings and events, utilizing effective oral and written communication skills
- Filed and maintained confidential personnel records, tracked and filed employee performance plans/evaluations
- Coached staff and managers on how to problem solve, including analytical causes and contributing factors
- Identified resources and tools to support performance improvement efforts.
Customer Services Representative
Tilley Chemical Company
10.2014 - 08.2015
- Consolidated and compiled accounting records and billing invoices from vendor accounts to verify accuracy
- Processed product orders via email, fax and phone inquiries and logged in database
- Provided instruction to carrier representatives for arrangement of transportation and shipment of products.
Customer Care Representative
Constellation Energy
02.2013 - 02.2014
- Answered customer phone call inquiries regarding billing, energy use, and policy changes
- Updated customer accounts with notations and payment updates
- Assisted customers on selecting products and services.
Direct Sales Customer Care Rep
Comcast Cable Television
02.2012 - 04.2012
- Performed sales of cable services
- Promoted company products and services
- Assisted customers in selecting cable services and service plans.
Human Resources Assistant/Office Manager
Ink Ball Graphics
03.2011 - 04.2012
- Maintained personnel records to include coding and processing personnel actions, compensation benefits, time and Attendance; performance reviews and employee trainings
- Conducted new employee orientation and prepared pre-appointment/employment packages
- Applied rules, procedures and HR operations of automated systems to process personnel actions, general reports, and HR policies.
Unit Secretary
Greater Baltimore Medical Center
07.2009 - 07.2010
- Provided administrative and secretarial support to the SICU nursing unit by updating and maintaining files
- Entered medical procedure and billing codes into the medical database
- Ordered medical supplies, scheduled medical tests/therapeutic procedures, assembled charts and completed daily patient census data for in medical database systems.
Administrative Assistant
Haines & Company
06.2005 - 05.2008
- Provided administrative and clerical support (mailing, faxing, copying and filing)
- Scheduled meetings and appointments for staff members and Directors
- Responded to customer inquiries in the company call center
- Prepared and edited documents (letters, reports, memos and email)
- Ordered and maintained storage of office supplies.
Education
Bachelor of Arts - Health Sciences
Coppin State University
Baltimore, MDBachelor of Science - Human Resources Management
Capella University
Minneapolis, MNBachelor of Science - Computer Engineering
Morgan State University
Baltimore, MDSkills
- Microsoft Office: Outlook, Word, Google Meets, Google Sheets, Excel, Publisher, PowerPoint, and Adobe X Pro
- Budgeting and Resource Management
- Team training and development
- Scope Management
- Adobe Applications
- Fiscal Management
- Critical Thinking
Education Certification
- Capella University – Online Program, Bachelor of Science, Business Administration
- Coppin State University, Bachelor of Science, Health Science
- Catonsville Community College, Medical Terminology, Baltimore, MD, 2011
Relevant Experience
- Constellation Energy, Customer Care Representative, Baltimore, MD, 02/01/13, 02/01/14, Answered customer phone call inquiries regarding billing, energy use, and policy changes., Updated customer accounts with notations and payment updates., Assisted customers on selecting products and services.
- Comcast Cable Television, Direct Sales Customer Care Rep, Baltimore, MD, 02/01/12, 04/01/12, Performed sales of cable services., Promoted company products and services., Assisted customers in selecting cable services and service plans.
Timeline
Homeowner Protection Program Manager
Maryland Department of Assessments & Taxation
09.2023 - Current
Administrative Officer
Maryland Department of Health
08.2016 - 08.2023
Customer Services Representative
Tilley Chemical Company
10.2014 - 08.2015
Operations Manager
Miramix, LLC
08.2013 - 07.2016
Customer Care Representative
Constellation Energy
02.2013 - 02.2014
Direct Sales Customer Care Rep
Comcast Cable Television
02.2012 - 04.2012
Human Resources Assistant/Office Manager
Ink Ball Graphics
03.2011 - 04.2012
Unit Secretary
Greater Baltimore Medical Center
07.2009 - 07.2010
Administrative Assistant
Haines & Company
06.2005 - 05.2008
Bachelor of Arts - Health Sciences
Coppin State University
Bachelor of Science - Human Resources Management
Capella University
Bachelor of Science - Computer Engineering
Morgan State University
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