Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Deanna Evans

Deanna Evans

Aurora,IL

Summary

Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Highly-skilled phlebotomist with 10 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis in laboratory setting. Competent with comprehensive work experience at hospitals and private ambulance services. Expert in assessing patients and determining type of treatment required. Responds quickly to emergency situations and demonstrates strong commitment to patient care and safety.

Overview

12
12
years of professional experience

Work History

Lead Clinical Assistant

NGX Pain Clinic
07.2023 - Current
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Completed daily logs for management review.
  • Demonstrated adaptability by quickly mastering new software applications as needed for various tasks.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Updated database of contacts and resources for company-wide distribution.
  • Developed and maintained filing systems to facilitate easy access to information.
  • Increased customer service success rates by quickly resolving issues.
  • Greeted guests in with friendliness and professionalism.
  • Trained and supervised employees on office policies and procedures.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
  • Conducted venipuncture,IV, and PRP procedures.
  • Conducted practical demonstrations of venipuncture and IV techniques, enabling staff to observe correct methods firsthand.
  • Supervised staff when administering IV Infusion to maintain patient safety.
  • Reduced medication errors through diligent attention to detail when mixing IV solutions.

Phlebotomist II/Lab Assistant

Northwestern Medicine
12.2021 - 07.2023
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Assisted in the implementation of new electronic medical record systems for efficient patient tracking and accurate documentation.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Prepared samples for analysis by performing complex sample preparation tasks.
  • Processed patient specimens according to priority and documented results.
  • Collaborated with other departments to establish cohesive laboratory operations.
  • Maintained accurate patient charts and medical records.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Verified proper storage and transportation of specimens to laboratories.
  • Collected blood samples in accordance with laboratory protocols and regulations.

Healthcare Technician II

Hines VA Hospital
07.2019 - 10.2021
  • Called patients post-procedure to inquire about status, recovery and questions.
  • Fostered strong relationships with patients and their families, addressing any concerns or questions related to their healthcare journey.
  • Contributed to efficient workflow by accurately maintaining patient records and updating charts in a timely manner.
  • Improved patient care by accurately recording and communicating vital signs to medical staff.
  • Phlebotomy skills resulted in faster turnaround times for lab results leading to quicker treatment decisions for patients.
  • Performed diagnostic tests and reported results to healthcare providers.
  • Maintained accurate patient charts and medical records.
  • Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
  • Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
  • Tracked findings of procedures such as EKGs using manual and automated recording devices.
  • Administered testing with electrocardiogram for patients experiencing events and as screening tool.
  • Optimized patient comfort during procedures, positioning them correctly to minimize discomfort while obtaining accurate readings.
  • Assisted in reducing infection risks for patients through meticulous wound cleaning and dressing procedures.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Utilized proper equipment and body mechanics to protect patient, self and others from injury during transfers.

EMT-Basic

Superior Ambulance
08.2015 - 07.2019
  • Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions during emergency situations.
  • Prevented further injuries or complications by immobilizing patients correctly using splints, bandages, backboards, or other equipment as needed based on specific cases.
  • Adapted quickly to dynamic situations by incorporating critical thinking skills and decisive actions when faced with rapidly changing conditions or new information about patients'' needs.
  • Utilized communication devices to maintain contact with supervisors.
  • Responded to emergency medical calls, providing basic life support services in accordance with protocols.
  • Worked with CCT Nurses and paramedics to provide comprehensive patient care during and after transport
  • Facilitated smooth handovers of patients to hospital staff by providing comprehensive reports on interventions performed and patients'' conditions, enhancing continuity of care.
  • Maintained a high level of professionalism at all times by adhering to ethical guidelines and demonstrating respect for patients, their families, colleagues, and other healthcare providers.
  • Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
  • Ensured reliable operation of emergency vehicles through proper maintenance checks and addressing issues promptly, minimizing downtime during critical situations.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Provided pre-hospital trauma life support to keep patients alive and stabilized for hospital care.
  • Collaborated with emergency medical teams to ensure seamless patient handoffs, leading to improved continuity of care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
  • Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.

Dispatcher

Superior Ambulance
08.2012 - 08.2015
  • Increased situational awareness among responding units through timely updates on evolving incident conditions.
  • Monitored Ambulance radios to provide assistance to responding personnel.
  • Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Answered calls from automatic routing system and took basic information from callers.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as CCT, Medic or Basic units while tracking data in real-time environments.
  • Followed established protocols for professional handling of emergency situations.
  • Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.

Education

Medical Assistant - Healthcare

Midwestern Career College
Chicago, IL
07.2019

EMT-B

Loyola Emergency Medical Service
Maywood, IL
06.2015

High School Diploma -

Proviso Math And Science Academy
Forest Park, IL
06.2010

Skills

  • Administrative duties
  • Computer Skills
  • Schedule and calendar management
  • Billing and coding
  • Document Control
  • Diagnostic Testing
  • CPR/AED
  • Venipuncture
  • Appointment Scheduling
  • Sample Processing
  • Medical Procedure Prioritization
  • IV infusion set up

Timeline

Lead Clinical Assistant

NGX Pain Clinic
07.2023 - Current

Phlebotomist II/Lab Assistant

Northwestern Medicine
12.2021 - 07.2023

Healthcare Technician II

Hines VA Hospital
07.2019 - 10.2021

EMT-Basic

Superior Ambulance
08.2015 - 07.2019

Dispatcher

Superior Ambulance
08.2012 - 08.2015

Medical Assistant - Healthcare

Midwestern Career College

EMT-B

Loyola Emergency Medical Service

High School Diploma -

Proviso Math And Science Academy

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Deanna Evans