Summary
Overview
Work History
Education
Skills
Volunteer Work
Certification
Timeline
Generic

Deanna K. Mau

Foothill Ranch,California

Summary

Project Manager with +10-year history of achieving superior client relationships by providing exceptional service, value, and strategic direction. Exceptional analysis and insights for budget tracking, solution development, and reporting.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Account Supervisor

Concentrix Catalyst
01.2022 - Current
  • Oversee $7M in revenue across five (5) B2B and B2C accounts ($250,000+ in billing).
  • Led interdepartmental team to scope, contract and implement $525K dealer portal within 2 months of client’s urgent request.
  • Establish key client partnerships by seamlessly overseeing workflow, learning clients' business and delivering key presentations.
  • Drive long-term account planning, client growth, and success across internal teams via platform migrations and enhancements.
  • Successfully managed the scope, contracting and launch of two client migrations from outside vendors to bring in-house with Salesforce to increase site security and profitability margins
  • Create and maintain a client roadmap of future vision per account and anticipate client needs through close communication and quarterly business reviews
  • Consistently receive high Client Satisfaction Scores with my named being mentioned as an "excellent support" and "reliable driver of business"
  • Responsible for generating and reporting monthly program financials including profitability, forecasts and pricing strategy.

Lead Program Manager

Concentrix Catalyst
12.2018 - 01.2022
  • Responsible for the onboarding and launch of our new flagship automotive account involving the scope, pricing and contract for two new programs totaling over $5 million; launching both programs from the ground up collaborating with existing client vendors
  • Provided strategic recommendations in flagship account acquisition working interdepartmentally to ensure deadline, scope and budget were met.
  • Responsible for generating and reporting monthly program financials along with profitability tracking, forecasting, pricing strategy, cost analysis and cost improvement initiatives to Concentrix Management and Finance teams.
  • Generate and present ROI and KPI reporting to client teams on biweekly and quarterly basis
  • Define and prioritize program activities and delegate tasks across internal resources in varying departments like IT, Legal, Procurement, Operations and Creative
  • Collaborate and influence advisor team who interface with dealers to ensure the program operations are seamless from Mazda Corporate to Mazda dealers
  • Awarded Unsung Hero in July 2021 for "Tenacious in the Pursuit of Excellence" company culture statement.

Media Manager

YPM Inc
03.2014 - 12.2018
  • Coordinate, manage & implement over $8.2M in print media campaigns for eight national advertisers within various industries including Moving Van Lines (franchised customers under umbrella company), Pest Control and Insurance in variousYellow Pages publications
  • Maintain, foster and create relationships with clients through professional & effective communication, proactive account management and strong client rapport
  • Onboarded $1M in new accounts via acquisitions and streamlined programs to enrich their ROI through strategic print advertising placements
  • Provide program optimization through detailed negotiations with publishing house to maximize client budget efficiencies
  • Manage 450+ measurement lines for advertisements placed & provide custom call reporting/analysis on the +1,000 of calls received monthly
  • Helped digital growth internally by soft selling our digital platforms and delivering new digital customers

Executive Team Leader, Sales Floor

Target Corporation
06.2013 - 03.2014
  • Full responsibility for the results of the sales floor team of 30 staff and the 10 Apparel and Accessories departments including transitions and overall floor presentation
  • Oversee the Price Accuracy team workload and talent; ensuring the compliance for 25 departments
  • Serve as “Leader on Duty” four times per week: overseeing total store operations and acting point of contact for customer service, troubleshooting and problem solving for a $38M building
  • Assess and provide quarterly feedback to four shift supervisors setting goals for focus and achievement
  • Built relationships with team members to encourage willingness to address concerns and issues.
  • Recruit, interview, train new Team Members and Team Leaders

Executive Team Leader

Assets Protection
01.2011 - 05.2013
  • Inventory Captain in 2011 and 2012 reducing the shortage of the store .08% saving the store over $38,000 in operation shortage and theft
  • Recruit, interview, train new Team Members and Team Leaders
  • Community Captain organizing Volunteer events and logging over 175 hours between December 2010 and April 2013
  • Safety Captain instructing the team on proper safety procedures and ensure implementation, resulting in consistently green results for team member and guest safety
  • Assessment Captain investigating compliance corrected issues from 2011 to June 2012

Education

Bachelor of Science - Business Administration: Marketing Emphasis

University of Southern California, Marshall School of Business
Los Angeles, CA

Skills

  • Client Presentations
  • Curated Partnerships
  • Workflow Optimization
  • Strategic Planning
  • GTM Strategy
  • Operational Efficiency
  • Budgeting/Forecasting
  • Resolution Focused
  • Analytic Insights
  • Vendor Management

Volunteer Work

UCI Customer Experience Advisory Board

AYSO Youth Soccer Coach

Girl Scouts of Orange County: 

  • Troop Leader
  • Lake Forest Program Lead


Certification

  • Customer Experience Certificate - University of California, Irvine June 2021
  • Google Project Management Certificate - Expected June 2023
  • Google Ads Certified

Timeline

Account Supervisor

Concentrix Catalyst
01.2022 - Current

Lead Program Manager

Concentrix Catalyst
12.2018 - 01.2022

Media Manager

YPM Inc
03.2014 - 12.2018

Executive Team Leader, Sales Floor

Target Corporation
06.2013 - 03.2014

Executive Team Leader

Assets Protection
01.2011 - 05.2013

Bachelor of Science - Business Administration: Marketing Emphasis

University of Southern California, Marshall School of Business

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Deanna K. Mau