Deanna Santos-Hubert
Lakewood,WA
Summary
Dynamic leader and Certified Nursing Assistant with a proven track record at Dee's Busy Bee's Daycare and JBLM Madigan Healthcare. Excelled in small business operations and patient care, enhancing customer satisfaction and patient wellbeing through effective relationship building and multitasking. Skilled in CPR/AED and renowned for exceptional communication and problem-solving abilities. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
15
15
years of professional experience
Work History
Owner/Manager Director
Dee's Busy Bee's Daycare
2014.01 - Current
- Managed day-to-day business operations for a nursery school of 15 children 4 weeks to 4 years.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting and financial reporting.
- Maintained positive customer relations with 15 families by addressing problems head-on and implementing successful corrective actions to build connections and nurture relationships.
Server
Applebee's Neighborhood Grill & Bar
2013.08 - 2014.01
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Certified Nursing Assistant
JBLM Madigan Healthcare
2009.10 - 2013.09
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Supported needs of 30+ residents under long-term care.
Education
Master of Science - Business Management
University of Phoenix
Tempe, AZ06.2012
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ06.2009
Skills
- Customer Service and Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Problem-solving abilities
- Active Listening
- Multitasking
- Strong Work Ethic
- Safe Food Handling Card
- CPR, AED, First Aid and Bloodborne Pathogens certified
Timeline
Owner/Manager Director
Dee's Busy Bee's Daycare
2014.01 - Current
Server
Applebee's Neighborhood Grill & Bar
2013.08 - 2014.01
Certified Nursing Assistant
JBLM Madigan Healthcare
2009.10 - 2013.09
Master of Science - Business Management
University of Phoenix
Bachelor of Science - Business Administration And Management
University of Phoenix
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