Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

DEANNA ROGERS

Dearborn,MI

Summary

Friendly and reliable sales associate offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking. As well as a pharmacy technician with 6+ years of experience in health service settings. Adept at increasing job satisfaction cost-effectively while providing improved patient care by eliminating potential errors, safeguarding patient safety, and maintaining reliability. Demonstrates skill in managing compliance, documentation, validation, and quality assurance as well as testing equipment and instrumentation.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

SpotRx Pharmacy
Southfield, MI
11.2020 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Communicated directly with doctors' offices via telephone, fax, and email.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Assisted in the preparation, distribution, and storage of pharmaceuticals.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Collected co-payments or full payments from customers.
  • Coordinated verification and filling of more than 100 daily prescriptions in a high-volume retail pharmacy environment.
  • Restocked automated medication dispensing equipment.
  • Labeling and packing over 60-85 medications to be delivered to patients

CERTIFIED PHARMACY TECHNICIAN/ CLERK

CVS PHARMACY
Detroit, MI
01.2017 - 04.2021
  • Verified and dispensed between 300-400 prescriptions daily within the allotted time and guaranteed 100% accuracy as well as evaluated controlled prescriptions to ensure compliance and disposal of hazardous waste drugs
  • Researches and resolves dosage conflicts from potentially harmful drug interactions and insurance issues to ensure 100% patient safety and wellness, thus building customer loyalty
  • Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory levels, and ensures 100% stock availability by placing expedited orders of anticipated medication and supplies while increasing inventory turnover and reduced expenses and waste by 35%
  • Prepares labels and fills prescriptions accordingly, while pre-packaging common medications that have resulted in 22% faster order completion
  • Collaborated in the implementation of the pharmacy's quality assurance and control program and the efforts ensured 100% compliance with HIPAA, State Board of Pharmacy and OSHA regulations, and therefore improved patient care and satisfaction
  • Ensures daily expenses are below budget through accurate planning, purchasing, and cost-effective operation procedures
  • Expertly trains new pharmacy technicians, to ensure continuous customer satisfaction and simultaneously provides outstanding customer service while building a rapport that has increased client retention by 33%
  • Encourage and administer vaccinations to improve public health while offering superior customer service, which has resulted in maximum productivity and profitability of the pharmacy
  • Process $5k+ payment daily with 100% accountability
  • Deanna.rogers1

CASHIER

SAV, DRUGS/SAV-MOR
01.2014 - 01.2016
  • Delegated daily project deliverables to the security team, including follow-ups and recommendations for corrective actions, resulting in an 88% increase in the timely completion of all tasks
  • Mastered the intricacies of medical insurance billing practices, reducing insurance billing issues by 34%, thus facilitating service flow and conflict resolution
  • Managed $800+ daily processing of in incoming electronic medical payments
  • Assisted 150+ patients with all aspects of insurance billing resolution or payments and documented any information or conversations in the computer regarding the patient's accounts
  • Verify patient data and billing information, discovering and resolving erroneous bills that occur due to system error, subsequently saving pharmacy $2.3K in potential loss
  • Manage inventor, including verification of quantities, storage removal of outdated medications, and restocking supply to guarantee availability.

CASHIER / CLERK

FOLLET HIGHER EDUCATION GROUP
01.2016 - 01.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained cash drawer of $500 or more per shift.

LEAD FOOTWARE ASSOCIATE

SEARS HOLDING CORPORATION, Sears Commercial
Dearborn, MI
01.2014 - 01.2015
  • Informed customers about important policies and conditions on sales.
  • Achieved personal sales goals with great upselling and cross-selling abilities.
  • Documented orders in computer system with general conditions and special customer requirements.
  • Answered telephone calls to offer information and promote business products.

AMENITY RELIEF

VA MEDICAL CENTER
Detroit, MI
01.2012 - 07.2012
  • Accurately documented treatment, medications, IVs administered discharge instructions and follow-up care.
  • Advocated for and strived to protect the health, safety, and rights of the patient.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Cared for patients in [6]-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.

Education

Associate of Science - Pharmacy (Pre-Pharmacy)

Oakland Community College
Bloomfield Hills, MI
2024

Associate of Science - Veterinarian Assisting

Ashworth College
Norcross, GA
2023

Skills

  • KEYSKILLS
  • Microsoft Office Suite
  • Organizational Change
  • People Management
  • Team Leadership
  • Relationship Building
  • Documentation
  • System Improvements
  • Customer Service
  • Regulatory Compliance
  • Medication Safety
  • Patient Care Assessment
  • Accurate Documentation
  • Persuasive Selling
  • Item Ticketing and Pricing
  • Cash Handling
  • Upselling Techniques
  • Accounts Payable and Accounts Receivable
  • Recruitment and Selection
  • Sales Calls
  • Interdepartmental Collaboration
  • Negotiation and Persuasion
  • Networking Events

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician

SpotRx Pharmacy
11.2020 - Current

CERTIFIED PHARMACY TECHNICIAN/ CLERK

CVS PHARMACY
01.2017 - 04.2021

CASHIER / CLERK

FOLLET HIGHER EDUCATION GROUP
01.2016 - 01.2017

CASHIER

SAV, DRUGS/SAV-MOR
01.2014 - 01.2016

LEAD FOOTWARE ASSOCIATE

SEARS HOLDING CORPORATION, Sears Commercial
01.2014 - 01.2015

AMENITY RELIEF

VA MEDICAL CENTER
01.2012 - 07.2012

Associate of Science - Pharmacy (Pre-Pharmacy)

Oakland Community College

Associate of Science - Veterinarian Assisting

Ashworth College

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DEANNA ROGERS