Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Certification
Volunteer Experience
Generic

Deanna Gray

Toledo,Ohio

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

12
12
years of professional experience
1
1
Certificate

Work History

Homeownership Center Manager and Financial Coach

NeighborWorks (Non-Profit Agency)
09.2021 - Current
  • Manage residential loan application process, making important financial decisions, including reviewing client loan applications, and supporting documentation, estimating creditworthiness, repayment risk, budgeting, increasing credit score, decreasing debt, and preparing monthly loan summaries for presentation to loan committee
  • Managed work and performance of more than 5 employees
  • Manage and process pipeline of prospective homebuyers and flow of mortgage ready homebuyers to secure client relationships
  • Train staff and provide necessary tools and training monitoring curriculum standards to develop their knowledge and skills administered through facilitating homebuyers’ education classes.
  • Developed and delivered engaging group presentations and one-on-one coaching sessions
  • Guided participants in development of realistic goals and enhanced accountability on financial matters
  • Partnered with local organizations to provide specialized financial planning support to diverse populations with unique needs
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities, with inputting data in Salesforce cloud(CRM) to accurately document outcomes
  • Expanded customer base through community outreach and strategic business partnerships
  • Assisted clients in reducing debt with effective budgeting techniques and expense tracking.
  • Improved clients'' credit scores through credit counseling and ongoing support.

Branch Manager

Mariner Finance
06.2016 - 01.2021
  • Responsible for retention and maintenance of existing accounts as well as developing awareness of additional sales and customer service activities
  • Consistently reviews and develops action plans for delinquent loan accounts including initiating customer contacts, negotiating extensions of refinancing
  • Examined customer loan applications for loan approvals and denials
  • Evaluated project applications and verified with outline specifications to approve, reject, and recommend adjustments
  • Submitted loan applications to underwriter for verification and recommendation
  • Assessed employee performance and developed improvement plans
  • Forecasted trends and recommended improvements based on financial risk analyses.

Assistant Manager/Loan Officer

Eagle Loan Company of Ohio
08.2012 - 05.2016
  • Responsible for providing administrative support by assisting manager in decision making for various projects in office
  • Maintain collection on delinquent accounts
  • Process loan applications after confirming credit worthiness
  • Provide recommendations to extend credit to accept or reject loan applicants
  • Assist customers by answering questions while maintaining customer confidence by keeping loan information confidential
  • Communicated acceptance or rejection to applicants via mail, email, telephone, or personal consultations
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Associate of Arts -

Stautzenberger College
Maumee, OH

Bachelor of Science - Business Management

Grand Canyon University
Phoenix, AZ
04.2026

Skills

  • Problem solving
  • Marketing
  • MS Office Suite
  • Effective communication
  • Negotiating
  • Customer Service
  • Management Trainer
  • Salesforce CRM
  • Sales management
  • Business Development
  • Sales Tracking
  • Business Growth Initiatives
  • Team Leadership
  • Multitasking Abilities

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Homeownership Center Manager and Financial Coach

NeighborWorks (Non-Profit Agency)
09.2021 - Current

Branch Manager

Mariner Finance
06.2016 - 01.2021

Assistant Manager/Loan Officer

Eagle Loan Company of Ohio
08.2012 - 05.2016

Associate of Arts -

Stautzenberger College

Bachelor of Science - Business Management

Grand Canyon University

Certification

  • Financial Coaching Training - 2021-to present
  • Salesforce Cloud Training - 2021-present
  • Vita (IRS)Tax Preparation Training - 2021-to present

Volunteer Experience

  • Junction coalition, assisting with peace health and healing seminars and Junction community clean-up project, September 2022
  • Mott branch library, housing clinic to connect with other affiliate organizations community engagement discussion, November 2022
  • Junction coalition, housing clinic to help families in our community, December 2022

Similar Profiles

CREATE PROFILE
Deanna Gray