Deanna Salmon
Benson,North Carolina
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment, scheduling timely appointments, and administrative support. Proficient database management and maintaining accurate medical records. Demonstrates strong communication skills and care attention to detail.
Overview
24
24
years of professional experience
Work History
Customer Service Assistant
Triangle Premier Women's Health, P.A.
01.2011 - Current
- Maintained clean and organized work environment to maintain customer safety.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Collaborated with other departments to guarantee customer satisfaction.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
- Maintained accurate records of customer interactions, inputting data into CRM systems for tracking purposes.
Office Manager
Mitchell's Car Phones
08.2000 - 01.2010
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
South Johnston High School
Four Oaks, Nc06.1996
Skills
- Customer Service
- Data Entry
- Documentation And Reporting
- Multi-Line Phone Systems
- Professional telephone demeanor
- Customer Data Confidentiality
- Account Updates
- Inbound Call Management
- Recordkeeping strengths
- Medical Staff provider relations
- Quick Learner
References
References upon request
Timeline
Customer Service Assistant
Triangle Premier Women's Health, P.A.
01.2011 - Current
Office Manager
Mitchell's Car Phones
08.2000 - 01.2010
High School Diploma -
South Johnston High School
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