Deannastayzia Griffin
Columbus,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Authorized to work in the US for any employer Skilled Picker Packer operating on feet for extended periods to manage large number of packages every shift. Well-organized, reliable and hardworking with solid record of exceptional productivity. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Sales Associate
Rainbow Shops
01.2021 - 04.2021
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales number.
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked prices for customers and processed items sold by scanning barcodes.
- Answered questions about store policies and concerns to support positive customer experiences.
- Assisted customers with special services, account updates and promotional options.
- Reviewed weekly sales circulars and monitored price changes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Customer Service Representative
Imperium Tax & Credit Solutions
11.2017 - 03.2020
- Maintained high-quality control standards by reviewing internal tax preparation documents for missed tax benefits.
- Completed and filed returns with tax departments at local, state and federal levels.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Prepared written responses or tax return amendments to resolve state and federal notices.
Sales Associate
Fashion Central
12.2016 - 11.2018
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales number.
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked prices for customers and processed items sold by scanning barcodes.
- Answered questions about store policies and concerns to support positive customer experiences.
- Assisted customers with special services, account updates and promotional options.
- Reviewed weekly sales circulars and monitored price changes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Assembly Line Worker
DNCB Enterprises
02.2015 - 04.2016
- Buffed out minor scratches and imperfections to improve product quality.
- Analyzed project specifications and other instructions prior to job start to pinpoint tasks and determine completion dates.
- Conducted quality assurance inspections on finished components and identified issues.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Followed outlined specifications to implement assembly plans.
- Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
- Boxed, labeled and transported items to support assembly operations.
Education
High school diploma -
Smiths Station High School
Smiths Station, ALSkills
- Report preparation
- Creative problem solving
- Stocking and replenishing
- Good listening skills
- Strategic sales knowledge
- Professional telephone demeanor
- Multi-line phone talent
- Recordkeeping strengths
- Money handling abilities
- Refunds and exchanges
- Bagging and packaging
- Customer assistance
- Cash register skills
- Cash Handling
- Good telephone etiquette
- Order monitoring
- Heavy lifting
- Store merchandise stocking
- Check cashing
- Basic math skills
- Shelf-cleaning
- English
- Computer Skills
- Microsoft Word
- Quality Control
- Multi-tasking ability
- Heavy Lifting
- Container Building and Sealing
- Time Management
- Cleaning and Organization
- Clear Communication
- Food Safety Regulations
Additional Information
ACT WorkKeys NCRC Certified
Timeline
Sales Associate
Rainbow Shops
01.2021 - 04.2021
Customer Service Representative
Imperium Tax & Credit Solutions
11.2017 - 03.2020
Sales Associate
Fashion Central
12.2016 - 11.2018
Assembly Line Worker
DNCB Enterprises
02.2015 - 04.2016
High school diploma -
Smiths Station High School
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