Deanne Arcano
Mental Health Intake Specialist
Summary
Medical Professional with 10 years experience providing skills and compassionate care. Expert in documenting all correspondence in electronic health records. Successful communication with patients, doctors, co-workers, and insurance providers to provide excellent care aligned with business goals.
Overview
10
10
years of professional experience
Work History
Mental Health Intake Specialist
SokyaHealth
02.2023 - Current
- Screening new clients and matching with mental health providers for in-person and virtual appointments across multiple states.
- Manage provider scheduling in multiple time zones
- Communicates directly with patients and /or families via phone to collecting patient demographics, health information, and verifying insurance eligibility/benefits.
- Handles large amount of incoming calls from outside clients, pharmacies, insurance companies, and providers.
- Knowledge of commercial insurance, Medicaid/Medicare and Tricare.
- Shows the ability to calm frustrated clients quickly and make decisions based upon anticipated outcomes.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Certified Medical Assistant
St. Maries Family Medicine
09.2017 - 12.2021
- 5+ years entering data into EHR.
- Updated patient demographics, insurance, medical history, medications, past surgeries, diagnoses, immunizations, and allergies.
- Authorized, managed and tracked all referrals for patients to outside facilities.
- Verified insurance for Medicare, Medicaid, commercial insurance, and Tricare.
- Completed prior-authorizations for medications.
- Ordered lab work, radiology exams, medications and outside referrals as deemed per provider.
- Kept provider and team on task.
- Assisted in minor surgeries.
Certified Medical Assistant
Marimn Health
07.2013 - 06.2016
- 3 + years as a medical scribe for multiple providers and thoroughly documented visit/physical exam as deemed by provider.
- Ordered all labs, prescriptions, radiology results and referrals as deemed by provider.
- Set up and administered IV's under supervision of a doctor or Registered Nurse.
- Managed providers schedule for 25 + patients daily and kept provider and team on task.
- Performed procedures that were in appropriate scope of practice: audiometry, spirometry, EKG's, vision screening, suture removals, dressing changes, and assisted with minor surgeries.
Education
Certificate - Certified Medical Assistant
North Idaho College
Coeur D'Alene, ID05.2013
Skills
- Client counseling
- Critical thinking
- Customer service
- Time management
- Detail-oriented
- Multitasking
- Teams, Zoom, and Practice fusion
- Nextgen, Cerner and Epic
- Microsoft office, Outlook, Excel, Word, Sharepoint, Five-9, and OTTO
Timeline
Mental Health Intake Specialist
SokyaHealth
02.2023 - Current
Certified Medical Assistant
St. Maries Family Medicine
09.2017 - 12.2021
Certified Medical Assistant
Marimn Health
07.2013 - 06.2016
Certificate - Certified Medical Assistant
North Idaho College
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