Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Mortgage Default Specialist
Specialized Loan Servicing LLC
07.2013 - Current
Collaborated with loan servicing teams to develop strategic plans for addressing high-risk accounts and reducing overall portfolio risk.
Consistently met or exceeded established goals related to loss mitigation, delinquency resolution, and borrower satisfaction.
Trained new hires in mortgage default procedures, contributing to a knowledgeable and efficient team environment.
Served as liaison between borrowers, attorneys, title companies, and other stakeholders during foreclosure proceedings for seamless case management.
Managed a diverse caseload of delinquent loans, prioritizing cases based on urgency and risk level to minimize losses.
Negotiated mutually beneficial workout solutions with borrowers, including loan modifications, forbearance agreements, and short sales.
Conducted thorough loan reviews to identify potential default risks and recommend appropriate action plans.
Fostered strong relationships with clients, vendors, and colleagues through effective communication and collaboration in addressing mortgage default challenges.
Conducted regular portfolio reviews to identify trends and areas of improvement for ongoing risk management efforts.
Streamlined the foreclosure process by managing timelines, coordinating with legal teams, and ensuring compliance with regulations.
Worked well in a team setting, providing support and guidance.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to develop and implement creative solutions to complex problems.
Skilled at working independently and collaboratively in a team environment.
Cultivated interpersonal skills by building positive relationships with others.
Updated mortgage and foreclosure databases, verified complete and accessible information and performed periodic analyses and review of data.
Implemented quality control measures to ensure that all foreclosure actions and related documentation were accurate, complete, and in compliance with internal policies and regulatory requirements.
Documented accounts with actions taken, correspondence and explanation of controllable versus non-controllable foreclosure delays.
Ensured compliance with federal, state, and local regulations by conducting thorough audits of all foreclosure cases and processes.
Collaborated with legal counsel to ensure proper handling of complex or contested foreclosures, protecting both company interests and borrower rights.
Analyzed portfolio risk by monitoring key performance indicators, identifying trends, and recommending appropriate action plans to mitigate potential losses.
Coordinated with internal teams such as collections, loan servicing, underwriting, and investor relations to effectively manage delinquent loans throughout the entire default cycle.
Established strong relationships with external vendors, such as attorneys, real estate agents, and property preservation companies, ensuring timely completion of required services.
Senior Foreclosure Specialist
Lerner, Sampson, and Rothfuss, LPA
Cincinnati, OH
12.2002 - 07.2013
Demonstrated respect, friendliness and willingness to help wherever needed.
Skilled at working independently and collaboratively in a team environment.
Identified issues, analyzed information and provided solutions to problems.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Proved successful working within tight deadlines and a fast-paced environment.
Managed a team of specialists to expedite the processing of foreclosures, resulting in reduced backlog and improved customer satisfaction.
Analyzed portfolio risk by monitoring key performance indicators, identifying trends, and recommending appropriate action plans to mitigate potential losses.
Updated mortgage and foreclosure databases, verified complete and accessible information and performed periodic analyses and review of data.
Ensured compliance with federal, state, and local regulations by conducting thorough audits of all foreclosure cases and processes.
Coordinated with internal teams such as collections, loan servicing, underwriting, and investor relations to effectively manage delinquent loans throughout the entire default cycle.
Resolved escalated borrower inquiries by working closely with customer service teams to address concerns regarding the foreclosure process or proposed loss mitigation options.
Paid attention to detail while completing assignments.
Self-motivated, with a strong sense of personal responsibility.
Default Support Associate III/ Team Lead at Specialized Loan Servicing/NewRez LLCDefault Support Associate III/ Team Lead at Specialized Loan Servicing/NewRez LLC