Deanne Jimenez
Florence,AZ
Summary
To work for a company that makes a difference in people’s lives that have quality products and services for their customers. Increase my knowledge, and work in a competitive environment that allows me to utilize my Communication and leadership skills.
Overview
10
10
years of professional experience
Work History
Lease End Representative
SANTANDER CONSUMER USA
Mesa
01.2017 - Current
- Worked multiple positions- Late Stage Collections, Loss Recovery Early Payment Default Collections, and my current position is Lease End Services Representative
- Obtain property tax information from counties to assist customers in resolving there property tax assessment during there time of the lease
- Collect on early terminations and final billing
- Collect on post matured loans
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Daily collection calls on early payment default accounts and late-stage consumer debts and updating collections system account entries.
- Collect delinquent installment and revolving loans by contacting borrowers to obtain payment.
- Educate the customer about the terms of the contract and identify the reason for delinquency
- Assist customers in resolving debt permanently
- Utilized skip tools, Accurint, TLO, and free searches such as White pages, PIPL, and Google
Loan Servicing Representative
Flagship Credit Acceptance
Tempe
08.2016 - 09.2017
- Late stage EPD Subprime Auto Collections
- Answered customer inquiries regarding past due accounts and payment arrangements.
- Assessed customer financial information to determine best course of action for repayment.
- Conducted outbound calls to customers with delinquent accounts in order to collect payments or make payment arrangements.
- Negotiated payment plans with customers based on their financial ability to pay.
- Maintained accurate records of all collection activity, including notes on conversations with debtors and any other relevant details.
- Followed up regularly with customers who had previously agreed upon repayment plans.
- Assist with extensions to bring accounts current
- Utilized skip tools, Accurint, TLO, and free searches such as White pages, PIPL, and Google
Account Manager
United Auto Credit
Phoenix
11.2014 - 08.2015
- Made and received collection calls on auto loan accounts 0 to 91+ days past due.
- Worked and negotiated with customers to set up payment arrangements on high balance and high delinquency accounts by utilizing assistant tools such as cure plans and/or extensions.
- Completed skip traces on customers failing respond to collection efforts.
- Utilized skip tools, Accurint, TLO, and free searches such as White pages, PIPL, and Google
Loan Servicing Representative
Flagship Credit Acceptance
Phoenix
10.2013 - 01.2015
- Late stage Subprime Auto Collections
- Answered customer inquiries regarding past due accounts and payment arrangements.
- Assessed customer financial information to determine best course of action for repayment.
- Conducted outbound calls to customers with delinquent accounts in order to collect payments or make payment arrangements.
- Negotiated payment plans with customers based on their financial ability to pay.
- Utilized skip tools, Accurint, TLO, and free searches such as White pages, PIPL, and Google
Education
High School Diploma -
Skyline High School
06.2004
Skills
- 16 years of call center collections/customer service experience
- Excellent communication and interpersonal skills, adept at communicating effectively
- Detailed oriented and deadline sensitive, with the ability to prioritize and manage time effectively
- Strong work ethic and the ability to build long-lasting relationships
- Exceptional organization and planning skills; adaptable; flexible; enjoy new challenges
References
- Shalena Baldenegro, 480-427-1483
- Cristal Bathily, 480-658-6327
- George Lewis, 602-430-8620
Timeline
Lease End Representative
SANTANDER CONSUMER USA
01.2017 - Current
Loan Servicing Representative
Flagship Credit Acceptance
08.2016 - 09.2017
Account Manager
United Auto Credit
11.2014 - 08.2015
Loan Servicing Representative
Flagship Credit Acceptance
10.2013 - 01.2015
High School Diploma -
Skyline High School