Deanne Madison

Professionally answer incoming & place outgoing calls to sponsors, stakeholders, and patients while practicing confidentiality by following FDA & HIPPA guidelines and business rules

Constantly improving by using in-house learning tools provided to take classes on picking up new skills and learning new operational processes

Proactively identify and escalate priority issues to the assigned manager

Respond to stakeholder and patient inquiries and provide education or information on REMS protocols

Reliable track record of meeting SLAs which has prompted assignments to special tasks by management and training and mentoring new-hires

Consistently demonstrates staying calm under pressure

Years of professional experience in healthcare as Insurance Biller, Office Manager, and Patient Care Coordinator with demonstrated attention to detail

Personable with excellent written and verbal communication skills

Acted as the main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.

Worked closely with patients to deliver excellent and direct individualized patient care while scheduling recommended hearing tests.

Delivered excellent patient experiences and direct care.

Maintained confidentiality of patient data and conditions to safeguard health information under HIPPA compliance.

Established rapport and relationships with patients and external partners/vendors to support medical staff

Assisted with boosting hearing aid sales by 25% by recommending marketing strategies for patient acquisition and organizing quarterly outreach with expo events and in-office community meet-and-greets to identify prospects.

Performed cleaning and maintenance of patient hearing aids.