Deanne Pelfrey

• Invoicing:

The owner emails the job sheets to be invoiced. I enter the information on a Excel spreadsheet for each month. I also, prepare the bills for his sub-contractors. I prepare the invoices and send them. I then, prepare the bills for both the companies he does work for and for his sub-contractors. The program he uses is Quick Books. I can use this program a little, but I would not say I'm proficient with it. He works all over the country, so this remote position has worked out very well for me.

• Skilled at working independently and collaboratively in team environment.
• Excellent communication skills, both verbal and written.
• Self-motivated, with strong sense of personal responsibility.

• Salesperson:
• List and sell property. This encompasses vacant land, residential properties, new home communities, senior communities, and relocations.
• I have also been engaged with the governmental part of the local Realtor's Associations, as well as the state association.
• Stay current on my education to make sure I am eligible to renew my license bi-annually. Take classes to keep updated on laws that we deal with on a daily basis as we represent our customers.
• Awarded C21 Customer Service Award.
• Coordinate various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
• Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
• Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
• Delivered exceptional customer service by addressing client concerns promptly and professionally throughout entire transaction process.
• Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
• Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
• Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.

• I was responsible for 12 trap books with an average of 600+ trap sites, 4 to a page that rotated every 3 weeks to a different site. Checked traps for fruit flies. Kept books up to date with maps, location checks, entered data into a program, made traps, prepared truck daily for needed supplies, passed test yearly to show we could identify the flies we were looking for, interacted with home owners as necessary, attended meetings as notified. This was OPS position, which means as needed. I also worked in this position Nov 2007 to December 2009. I was lucky enough to be called back to this position right before Covid shut everything down, and continued working right through Covid by following strict guidelines. I took the position because real estate was slowing down.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.

• Worked on the set-up team that prepared the store to open. I started as a Zone Coordinator which included Mens, Boys, and Infant wear, toys, sundries, displays as scheduled by district at front of store, cashier as needed, put out stock as it came in. I was promoted to Key Carrier in July. My other responsibilities were: check in jewelry, accept trucks bringing stock-helped unpack stock to get it ready to go out on the floor, open & close the store, cover the front as needed cashiering, customer service, completing returns, covered dressing room, made sure store was recovered by close of business, completed reports, stayed up on correspondence from district, kept a communication log. I helped anywhere that was needed in the store.
• Increased customer satisfaction by addressing and resolving issues promptly, leading to better shopping experience.
• Assisted in training new hires, fostering environment of continuous learning and professional growth among team members.
• Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
• Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
• Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
• Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
• Managed store personnel by delegating tasks and supervising daily operations.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.