Deanne Sanchez
Andrews
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Sales Specialist
Pilot Travel Centers
Andrews
07.2019 - Current
- Managed multiple tasks simultaneously while ensuring accuracy at all times.
- Attended trade shows, conferences and other events related to the retail industry.
- Provided training support for new employees on sales techniques and operational procedures.
- Managed all retail inventory in store, ensuring optimal stock levels and product availability.
- Assisted customers with product selection, promotions, pricing inquiries.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Coordinated restocks to keep retail displays organized and full for customers.
- Implemented loss prevention strategies, reducing shrinkage rates.
- Managed inventory levels, reducing stock shortages and overages.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Greeted customers upon entrance to store and offered assistance in locating items.
- Dealt with customer complaints and rectified product and service issues.
- Monitored stock levels, placed orders for new merchandise, and received deliveries.
- Investigated theft incidents and reported findings to management promptly.
- Liaised with vendors to negotiate contracts for new products or services when needed.
- Supervised and coordinated the daily activities of retail store associates.
- Resolved customer complaints in a timely manner while maintaining positive relationships.
- Performed regular audits on inventory accuracy rates to ensure accuracy of stock levels in storeroom and warehouse facilities .
- Maintained accurate records of inventory transactions and processed returns and exchanges.
- Resolved customer complaints promptly and professionally.
General Manager
Kent Companies
Midland
07.2012 - 06.2019
- Established and maintained effective communication with staff members to ensure efficient operations.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
Business Off of Technology
Roswell Job Corps Center
Roswell, NM05-1997
Skills
- Inventory management
- Visual merchandising
- Customer service
- Sales techniques
- Team supervision
- Employee training
- Vendor negotiation
- Stock replenishment
- Returns and exchanges
- Teamwork and collaboration
- Retail store operations
- POS system operations
- Time management
- Price tagging
- Stocking and receiving
- Bilingual
- Cash drawer balancing
- Self-checkout assistance
- Sales goal achievement
- Verbal and written communication
- Upselling and cross selling
- Money handling
- Data entry
- Computer literacy
- Customer loyalty cultivation
- Promotional event execution
- Team building
- Organizational skills development
- Returns and exchanges handling
- Shrink reduction
- Problem-solving
- Marketing strategies
- Product knowledge expertise
- Conflict resolution strategies
- Multitasking efficiency
- Visual merchandising proficiency
- Training and mentoring
- Sales target achievement
- Management
- Promotions and specials
- Cash handling accuracy
- Financial goals
- Store maintenance
- Store display management
- Staff oversight
- Time management capabilities
- Performance reporting
- Retail operations
- Conflict resolution
- Loss prevention
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Administrative assistant certificate
- TABC certified
- GED
Timeline
Retail Sales Specialist
Pilot Travel Centers
07.2019 - Current
General Manager
Kent Companies
07.2012 - 06.2019
Business Off of Technology
Roswell Job Corps Center