Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Deanne Sanchez

Andrews

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Retail Sales Specialist

Pilot Travel Centers
Andrews
07.2019 - Current
  • Managed multiple tasks simultaneously while ensuring accuracy at all times.
  • Attended trade shows, conferences and other events related to the retail industry.
  • Provided training support for new employees on sales techniques and operational procedures.
  • Managed all retail inventory in store, ensuring optimal stock levels and product availability.
  • Assisted customers with product selection, promotions, pricing inquiries.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Coordinated restocks to keep retail displays organized and full for customers.
  • Implemented loss prevention strategies, reducing shrinkage rates.
  • Managed inventory levels, reducing stock shortages and overages.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Greeted customers upon entrance to store and offered assistance in locating items.
  • Dealt with customer complaints and rectified product and service issues.
  • Monitored stock levels, placed orders for new merchandise, and received deliveries.
  • Investigated theft incidents and reported findings to management promptly.
  • Liaised with vendors to negotiate contracts for new products or services when needed.
  • Supervised and coordinated the daily activities of retail store associates.
  • Resolved customer complaints in a timely manner while maintaining positive relationships.
  • Performed regular audits on inventory accuracy rates to ensure accuracy of stock levels in storeroom and warehouse facilities .
  • Maintained accurate records of inventory transactions and processed returns and exchanges.
  • Resolved customer complaints promptly and professionally.

General Manager

Kent Companies
Midland
07.2012 - 06.2019
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Education

Business Off of Technology

Roswell Job Corps Center
Roswell, NM
05-1997

Skills

  • Inventory management
  • Visual merchandising
  • Customer service
  • Sales techniques
  • Team supervision
  • Employee training
  • Vendor negotiation
  • Stock replenishment
  • Returns and exchanges
  • Teamwork and collaboration
  • Retail store operations
  • POS system operations
  • Time management
  • Price tagging
  • Stocking and receiving
  • Bilingual
  • Cash drawer balancing
  • Self-checkout assistance
  • Sales goal achievement
  • Verbal and written communication
  • Upselling and cross selling
  • Money handling
  • Data entry
  • Computer literacy
  • Customer loyalty cultivation
  • Promotional event execution
  • Team building
  • Organizational skills development
  • Returns and exchanges handling
  • Shrink reduction
  • Problem-solving
  • Marketing strategies
  • Product knowledge expertise
  • Conflict resolution strategies
  • Multitasking efficiency
  • Visual merchandising proficiency
  • Training and mentoring
  • Sales target achievement
  • Management
  • Promotions and specials
  • Cash handling accuracy
  • Financial goals
  • Store maintenance
  • Store display management
  • Staff oversight
  • Time management capabilities
  • Performance reporting
  • Retail operations
  • Conflict resolution
  • Loss prevention

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Administrative assistant certificate
  • TABC certified
  • GED

Timeline

Retail Sales Specialist

Pilot Travel Centers
07.2019 - Current

General Manager

Kent Companies
07.2012 - 06.2019

Business Off of Technology

Roswell Job Corps Center

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Deanne Sanchez