Passionate hospitality professional with proven relationship-building and time management skills in fast-paced, casual fine dining restaurant environments.
Overview
10
10
years of professional experience
Work History
Server / Event Assistant
Felix Trattoria
Venice, CA
03.2021 - Current
Provide a transporting and memorable guest experience
Clearly communicate daily menu items and make thoughtful/ informed recommendations to guests
Maintain knowledge of current menu items, ingredients, and preparation methods.
Perform opening and closing duties
Bring wine selections to tables with appropriate glasses and pour for guests
Assist event coordinator on event inquiries
Draft menus using InDesign
Served and managed multiple off-site events
Floor Manager
Bistro Jolie
Bel Air, CA
11.2018 - 03.2020
Managed restaurant opening and closing procedures.
Ensure smooth running of all front of house operations.
Experience with scheduling, POS Programming, and Payroll Processing.
Performs all duties of restaurant employees and related departments as necessary.
Hands-on with hiring, training, and developing hourly employees.
Resolved customer complaints or escalated them as necessary for further resolution.
Lead Supervisor & Scheduling Coordinator
The Harvest Bar: Superfood Cafe
Sherman Oaks & Playa Vista, CA
04.2014 - 11.2018
Perform daily operations at cafe
Trained new hires on company policies, procedures, and processes
Delegate and lead tasks to crew members
Handle guest complaints and concerns
Organize staff schedules for 35+ employees at two different store locations
Managed inventory levels, placing orders as needed