DEANNE THOMPSON
Cumming,GA
Summary
Highly-motivated practice manager with in-depth knowledge and progressive experience in dental and specialty practice environments. Effective leader at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Practice Manager
Imagix Dental Of Johns Creek/ DCA
08.2014 - Current
- Supervised and led team of dental hygienists (3), general (2), periodontist (1), oral surgeon (1) and support staff (20).
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Cross-train staff members to help daily operations run smoothly.
- Staff training and motivational meetings to retain the best of the best employees.
- Stay in compliance with HIPAA, OSHA, FWA, ADA.
- Work AR, OTC and analytic dashboards to help improve the overall proformance and efficiency of the office.
Operations Manager
Healthcare Products, LLC
10.2009 - 01.2014
- Managed a DME company that provided diabetic therapeutic shoes and arthritic braces.
- In house billing to Medicare, Medicaid and 3rd party carriers.
- Oversaw an office staff of 10 employees and 60 in the field independent contractors.
- I am knowledgeable of HIPAA, CPT, ICD-9 & ICD-10 codes, PECOS, PDAC, Privacy Act System of Records, DMEPOS Supplier Standards, Fee Schedules and other regulations and guidelines
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Educate seniors with diabetes on how to manage day to day.
- Licensed as CFm to help women that have had a Mastectomy.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Reason for leaving: Company closed due to health complications with the owner.
Administrative Manager
Renew Electronics
10.2007 - 06.2009
- Managed a staff of 9 certified technicians.
- Repaired, tested and resold PDA’s and cell phones via the internet.
- Maintained online sales, shipped via USPS or UPS Worldwide.
- Developed and implemented policies and procedures and scaled for growth.
- Recruitment of new staff, including training.
- Reason for leaving: Company relocated.
Administrative Assistant
The Louver Shop
01.2005 - 10.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Reason for leaving: Needed a job closer to home.
Childcare Worker
Mashburn Elementary, After School Care
01.2004 - 12.2004
- Watched over K-5th graders after school hours.
- Reason for leaving: Needed a full time job.
Kennel Assistant
Crestview Animal Hospital
07.2002 - 12.2003
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Reason for leaving: Needed different hours for school.
Front End Supervisor
Michael’s Arts and Crafts
08.2001 - 06.2002
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reason for leaving: Needed different hours for school.
Education
CNA Certified Nursing Assistant - Nursing
BM - Business Management
High School Diploma -
05.2004
Skills
- Written and verbal communication
- Microsoft Windows current and past operating systems
- Employee performance evaluations
- Software applications and conversations
- Autoclave operation
- Universal precautions
- Payment plans
- Dental staff supervision, training and continuing education
Certification
CPR
CFm – Certified Fitter of Mastectomy
American Board of Certification
December 2012 - current
Timeline
Practice Manager - Imagix Dental Of Johns Creek/ DCA
08.2014 - Current
Operations Manager - Healthcare Products, LLC
10.2009 - 01.2014
Administrative Manager - Renew Electronics
10.2007 - 06.2009
Administrative Assistant - The Louver Shop
01.2005 - 10.2007
Childcare Worker - Mashburn Elementary, After School Care
01.2004 - 12.2004
Kennel Assistant - Crestview Animal Hospital
07.2002 - 12.2003
Front End Supervisor - Michael’s Arts and Crafts
08.2001 - 06.2002
Lanier Technical College - CNA Certified Nursing Assistant, Nursing
Lanier Technical College - BM, Business Management
Forsyth Central High School - High School Diploma,
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