Deanne Toth
Braselton,GA
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Inventory Specialist
Walgreens
04.2022 - Current
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
- Collaborated with sales team to align inventory levels with promotional activities, optimizing sales opportunities.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Travel Consultant
Diserella Travel Company
02.2022 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- Created promotional materials to increase visibility and attract larger market share.
Store Manager
Walgreens
04.2015 - 04.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
Assistant Store Manager
Walgreens
09.2012 - 04.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
High School Diploma -
Flowery Branch High School
Flowery Branch, GA05.2012
Skills
Attention to Detail
Customer Service
Inventory Control
Teamwork and Collaboration
Strong Communication Skills
Travel research
Travel insurance
Social Media
Problem-Solving
Customer Relations
Multitasking and Organization
CRM software proficiency
Certification
- Licensed Pharmacy Technician - Georgia Board of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Accredited Cruise Counsellor (ACC) - Cruise Lines International Association (CLIA).
Timeline
Inventory Specialist
Walgreens
04.2022 - Current
Travel Consultant
Diserella Travel Company
02.2022 - Current
Store Manager
Walgreens
04.2015 - 04.2022
Assistant Store Manager
Walgreens
09.2012 - 04.2015
- Licensed Pharmacy Technician - Georgia Board of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Accredited Cruise Counsellor (ACC) - Cruise Lines International Association (CLIA).
High School Diploma -
Flowery Branch High School
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