Deanne White
Leesburg,FL
Summary
Dynamic and detail-oriented professional with extensive experience at Vascular Associates of Michigan, excelling in customer service and time management. Proven track record in enhancing office workflow and patient satisfaction through effective scheduling and communication. Skilled in medical records management and maintaining confidentiality, ensuring compliance with HIPAA regulations.
Overview
29
29
years of professional experience
Work History
Front Desk Receptionist/Surgery Scheduler
Vascular Associates of Michigan
01.2016 - 10.2025
- Managed patient check-in and check-out processes efficiently to enhance overall office workflow.
- Coordinated surgical schedules with medical staff to ensure seamless patient care and treatment.
- Processed patient records and maintained confidentiality to comply with HIPAA regulations.
- Assisted patients with insurance verification and eligibility inquiries to facilitate billing processes.
- Trained new front desk staff on office procedures and customer service protocols for consistency.
- Maintained inventory of office supplies and placed orders to ensure continuous availability.
- Utilized multi-line phone system to manage incoming calls and direct them appropriately.
- Developed and implemented an organized filing system for patient records to improve accessibility.
- Collaborated with medical teams to ensure timely communication regarding patient appointments and needs.
- Scheduled follow-up appointments and surgeries to optimize patient care continuity.
- Created and distributed informative materials for patients regarding procedures and post-operative care.
- Resolved patient inquiries and complaints promptly to enhance customer satisfaction.
- Facilitated communication between patients and healthcare providers to streamline care processes.
- Monitored waiting area to ensure a clean, safe, and welcoming environment for all visitors.
- Assisted with medical billing processes by verifying patient information and insurance details.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
Medical Assistant/Front Desk Receptionist/Surgery Scheduler
Advanced Urology
08.1996 - 11.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Medical Assitant
National Education Center
Livonia, MI11-1995
High School Diploma -
Redford Union
Redford, MI06-1992
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Timeline
Front Desk Receptionist/Surgery Scheduler
Vascular Associates of Michigan
01.2016 - 10.2025
Medical Assistant/Front Desk Receptionist/Surgery Scheduler
Advanced Urology
08.1996 - 11.2015
Medical Assitant
National Education Center
High School Diploma -
Redford Union