Deanne Wilson
High Springs
Summary
Training professional with history of optimizing training programs to improve organizational performance and employee engagement. Known for delivering impactful training solutions that align with business objectives. Strong focus on team collaboration and adapting to evolving needs, ensuring reliable performance and consistent results.
Overview
25
25
years of professional experience
Work History
Training Manager
Rotech Healthcare
01.2018 - Current
- Supervise and support the Learning and Development Specialist, ensuring alignment with department goals and training initiatives.
- Serve as LMS Administrator, managing the learning platform, user access, reporting, and system maintenance.
- Design and develop training content using iSpring, and upload/maintain modules on the LMS to support ongoing education and compliance.
- Edit and update existing training materials to reflect process changes, policy updates, and best practices.
- Manage departmental payroll with accuracy and timeliness, ensuring compliance with company protocols.
- Collaborate cross-functionally with departments such as HR, Compliance, and Operations to implement and support large-scale initiatives (e.g., Intelligent Document Processing [IDP], Coordination of Benefits [COB] training, Salesforce training).
- Ensure all training initiatives support organizational goals and regulatory standards, contributing to survey readiness and staff development.
Trainer
Rotech Healthcare
10.2016 - 01.2018
- Responsible for developing and administering onboarding and performance improvement training materials and resources.
- Manage content of Training on Rotech University.
- Assist employees with online training procedures, including reporting, access, troubleshooting issues and requirements.
- Conduct onsite and/or online training for various business units.
Location Sales Manager
Rotech Healthcare
01.2015 - 10.2016
- Accountable for revenue and market share growth.
- Consistently exceed monthly quota by 125%.
Area Manager
Rotech Healthcare
09.2010 - 01.2015
- Responsible for management and leadership of Location Managers and Sales Representatives spanning 8 locations throughout North Florida.
- Consistently achieved 106% of quarterly sales goals for maximum bonus potential.
- Audit locations for clinical, operations and sales performance yearly to ensure compliance with all regulatory agencies.
- Responsible for hiring, training and performance management of all direct reports.
- Execute budgets with the area, identify negative variances and use sound business practices to correct deficiencies.
- Evaluate Location Managers and Sales Representatives for accountability, performance and productivity and provide feedback, coaching and training.
Territory Operations Manager
Barnes Healthcare Services
01.2005 - 06.2010
- Responsible for daily operations, sales and clinical services of multiple DME locations, including customer and client relations, product marketing, hiring, training and supervising 25 staff members.
- Managed all aspects of clinical support, sales, customer service and delivery.
- Ensured quality and appropriateness of services.
- Resolved customer concerns and complaints in a timely and professional manner.
- Worked with Regional Sales Manager and sales team to identify new business opportunities and products.
- Monitored P&L statements and made adjustments when indicated to ensure profitability of each location.
Branch Manager
Apria Healthcare
01.2002 - 01.2005
- Responsible for operations and sales of multiple Durable Medical Equipment locations, including hiring, training and supervision of 10 staff members.
- Called on physicians, case managers and nurses to build and maintain relationships with referral sources.
- Set-up home medical equipment to include CPAP/BIPAP, oxygen and aerosol therapy.
- Conducted sales presentations on products, services and programs offered.
- Performed human resources and payroll duties.
Center Manager
Lincare
01.2001 - 01.2002
- Responsible for operation and sales of a Durable Medical Equipment office including interviewing, hiring, training and supervision of 6 staff members.
- Performed sales calls to existing and potential referral sources.
- Presented services, products and programs offered to physicians and staff.
- Set-up home medical equipment to include CPAP/BIPAP, oxygen, nebulizers.
- Ensured compliance with all State, Federal and Local regulations.
- Performed Human Resources and payroll duties.
Education
Bachelor of Science - Health Administration
Santa Fe College
Gainesville, FL06-2027
Associate of Science - Respiratory Therapy
Santa Fe College
Gainesville, FL06.1997
Skills
- New hire on-boarding
- New employee training
- Program optimization
- Coaching and mentoring
Timeline
Training Manager
Rotech Healthcare
01.2018 - Current
Trainer
Rotech Healthcare
10.2016 - 01.2018
Location Sales Manager
Rotech Healthcare
01.2015 - 10.2016
Area Manager
Rotech Healthcare
09.2010 - 01.2015
Territory Operations Manager
Barnes Healthcare Services
01.2005 - 06.2010
Branch Manager
Apria Healthcare
01.2002 - 01.2005
Center Manager
Lincare
01.2001 - 01.2002
Associate of Science - Respiratory Therapy
Santa Fe College
Bachelor of Science - Health Administration
Santa Fe College
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