Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Deanne "Dee" Tutt (Norgaard)

Auburn,USA

Summary

Knowledgeable case manager experienced in coordinating care for special needs individuals. Proactive, resourceful, and a strong communicator with passion for helping others. Equipped with strong problem-solving abilities, willingness to learn, and excited to share skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, collaboration, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Dynamic individual with hands-on experience in working with special needs and behavioral challenges. Known for dependability, reliability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Skilled at building lasting relationships with

co-workers, clients, and their families.


Overview

2020
2020
years of professional experience
1
1
Certification

Work History

Case Manager, Program Coordinator, QIDP

Hope Residential Academy
  • Instructed students with physical and cognitive disabilities.
  • Delivered effective and differentiated group home instruction to range of neurodiverse clients.
  • Partnered with professional team members from across other departments.
  • Created and managed Individual Support Plans (ISPs) to define client outcomes and objectives and implementation strategies, in addition to applying instructional knowledge and methods to support goals.
  • Assisted struggling clients and staff to maintain progress levels by designing individualized service plans focused on areas for improvement.
  • Led activities that developed clients' physical, emotional, and social growth.
  • Redirected students using Positive Behavior Support (PBS).
  • Assisted in teaching multiple ADLs and social skills to clients with intellectual or emotional disabilities.
  • Encouraged students to take ownership of learning by providing choices.
  • Coordinated direct support professionals (DSPs) and clients with program schedules and activity calendars.
  • Assisted in teaching clients across multiple classifications and degrees of special needs.
  • Provided emotional support to students and families.
  • Helped clients with special needs integrate into general classroom and group home environments by advocating for individual requirements and helping teachers and DSPs solve problems.
  • Applied proven strategies to improve students' sensory- and perceptual-motor skills.
  • Developed and implemented behavior management plans to improve student behavior.
  • Provided professional development training to educate faculty and staff new developments and regulations for special needs clients.
  • Promoted memory, cognition and language development with hands-on activities and individualized instruction.
  • Planned daily activities to keep students engaged and on track with learning goals.
  • Improved behavior by modeling positive choices and teaching socially-acceptable options.
  • Conducted assessments of students to determine individual needs.
  • Collaborated with other departments to develop implementation and behavioral strategies.
  • Worked closely with parents and guardians to address students' issues on multiple fronts.
  • Maintained accurate records of student progress and attendance.
  • Monitored student performance to evaluate effectiveness of strategies being implemented.
  • Implemented behavior modification techniques to improve student/client social and academic performance.
  • Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and parents.
  • Entered data, generated reports, and produced tracking documents.
  • Gathered and organized materials to support operations.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Trained team members on new clients, services, and products to support active treatment and safe environments.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Organized meetings with executives and coordinated availability of conference rooms for participants.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Maintained a highly-efficient interdisciplinary team through ongoing collaboration with positive psychology and professional development opportunities.
  • Interceded between employees during arguments and diffused tense situations.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Kept high average of performance evaluations
  • QIDP certification in March 2020

Substitute Teacher

Hope Learning Academy
08.2014 - 06.2019
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Supervised lunchroom and recess activities.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Followed lesson plans designed by absent teachers.
  • Implemented behavior management plans for students with challenging behavior.
  • Implemented classroom management techniques to maintain positive learning environment.
  • Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
  • Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
  • Monitored student performance and provided feedback to inform instruction.
  • Documented student progress and provided regular updates to parents.
  • Utilized variety of instructional strategies to meet individual student needs.
  • Enforced school and class rules to maintain order in classroom.
  • Collaborated with other educators to plan and review instruction.
  • Assisted students in mastering subject material and preparing for tests.
  • Researched and selected age-appropriate materials and resources for classroom instruction.
  • Developed creative instructional strategies to keep students engaged and motivated.
  • Monitored student behavior and administered discipline as needed.

Teacher's Assistant

Hope Learning Academy
08.2014 - 06.2019
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Supported classroom activities, tutoring, and reviewing work.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Maintained safety and security by overseeing students in recess environments.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Completed daily reports on attendance and disciplinary performance.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Mentored and tutored individual students needing additional help.
  • Taught courses under guidance of senior instructors.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

Paraprofessional

Hope Learning Academy
08.2012 - 05.2019
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Reported on student progress, behavior, and social skills to the teacher and interdisciplinary team.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Administered tests and assessments to evaluate student progress and performance.
  • Enforced rules and instructions to maintain discipline.
  • Developed and implemented strategies to improve student engagement.
  • Took part in professional development workshops to boost skills.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Maintained and operated classroom equipment to maximize use and lifespan.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Helped teachers manage bus loading and unloading.
  • Monitored students in computer lab to enforce proper use of resources.
  • Assisted with school field trips and special events by collecting permission slips and payments.
  • Collaborated with instructors to develop engaging lesson plans.
  • Helped teacher prepare instructional material and displays.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.

Assistant Manager

Lighthouse Restaurant
01.2012 - 06.2018
  • Ensured restaurant training, operations, productivity, quality, and customer service standards.
  • Assisted in preparations, catering, cooking, serving, and money handling.
  • Training, ensuring all positions are staffed, and are working appropriately and effectively to provide excellent service.
  • Reason for leaving: Change in careers.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Launched quality assurance practices for each phase of development
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Volunteer

Special Olympics Coach for Hope
08.2009 - 10.2014
  • Used strong interpersonal communication skills to convey information to others.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Assisted with special events and programs.
  • Kept case files updated, accurate and aligned with requirements.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Educated young people about strategies for driving discussions and promoting social changes.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Coordinated and managed volunteer activities for community service projects.
  • Maintained internal database of service workers, participants, activities and other relevant details.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.

Direct Support Professional (DSP), LEAD DSP

Hope Residential Academy
01.2007 - 08.2012
  • Actively assisting and providing support in the area of self-help skills for individuals with special needs.
  • Provide the residents with the necessary tools and guidance to get through their day, help them become more independent and progress in their ISP goals.
  • Provide behavioral support when needed and complete the necessary documentation daily.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Transported clients to medical and dental appointments to provide support.
  • Implemented individualized care plans to meet individual needs of each client.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Recorded status and duties completed in logbooks for management.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Completed regular check-ins and progress report for each client.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Temporary position through Kelly Services

CMS Paper Warehouse
07.2006 - 12.2006
  • Receptionist duties along with distribution, mailing, inserts, bindings, Xerox copies, 3-hole drill, and spiral bindings.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Resolved problems, improved operations and provided exceptional service.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.

Assistant Manager

New England Lobster House
07.1996 - 02.2004
  • Receptionist/hostess, payroll, scheduling, inventory, orders, updating records, invoices, filing, money handling, training, and interviews.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Established team priorities, maintained schedules and monitored performance.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed detailed plans based on broad guidance and direction.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Launched quality assurance practices for each phase of development
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Restaurant help - all areas

New England Lobster House
07.1996 - 02.2004
  • Started with raw bar, prep cook, dishes, line cook, grill/broiler, expeditor, busser, server, hostess, and bartender.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed strong communication and organizational skills through working on group projects.
  • Applied effective time management techniques to meet tight deadlines.
  • Provided professional services and support in a dynamic work environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Paid attention to detail while completing assignments.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Excellent communication skills, both verbal and written.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Education

Master of Arts - Applied Behavioral Analysis

Chicago School of Professional Psychology
Chicago, IL
06.2020

Bachelor of Arts - Applied Behavioral Science

Ashford University
San Diego, CA
01.2018

Diploma - undefined

Chatham Glenwood High School
06.2000

Skills

  • Treatment Planning, Program development, Staff education and training
  • Stakeholder collaboration, Interdisciplinary collaboration, cross-functional collaboration
  • Relationship building, Client relationship management
  • Active listening, Positive attitude, Emotional awareness
  • Indirect patient care, Care coordination, Direct patient care
  • Documentation and reporting, Data entry and analysis
  • MS office, Outlook, Excel, powerpoint, etc
  • Organization and multitasking
  • Clear Verbal and written communication, Email and telephone etiquette
  • Time management, Stress management
  • Case planning, Goal setting, Decision-making, Crisis intervention, Problem-solving, Intervention plans, Conflict resolution
  • Risk assessment, patient needs assessments, Case needs assessment
  • Family education programs
  • Court mandated reporter, Client advocacy
  • Referral coordination, Discharge planning
  • HIPAA compliance

Certification

  • Certified Qualified Intellectual Disability Professional, QIDP, Hope Residential Academy - Maintained with Continued Education (Minimum of 14 CEUs per Fiscal year.

Timeline

Substitute Teacher

Hope Learning Academy
08.2014 - 06.2019

Teacher's Assistant

Hope Learning Academy
08.2014 - 06.2019

Paraprofessional

Hope Learning Academy
08.2012 - 05.2019

Assistant Manager

Lighthouse Restaurant
01.2012 - 06.2018

Volunteer

Special Olympics Coach for Hope
08.2009 - 10.2014

Direct Support Professional (DSP), LEAD DSP

Hope Residential Academy
01.2007 - 08.2012

Temporary position through Kelly Services

CMS Paper Warehouse
07.2006 - 12.2006

Assistant Manager

New England Lobster House
07.1996 - 02.2004

Restaurant help - all areas

New England Lobster House
07.1996 - 02.2004

Bachelor of Arts - Applied Behavioral Science

Ashford University

Diploma - undefined

Chatham Glenwood High School

Case Manager, Program Coordinator, QIDP

Hope Residential Academy

Master of Arts - Applied Behavioral Analysis

Chicago School of Professional Psychology

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Deanne "Dee" Tutt (Norgaard)
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