Deannette Cortez
Somis,CA
Summary
Results-driven Consultant with comprehensive experience leading and improving industry operations. Uniquely qualified to navigate rigors of latest standards, specifications and protocols for organizational and regulatory needs fulfillment. Lends complex roadmaps and calls-to-action to regularly achieve ambitious objectives. Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
9
9
years of professional experience
Work History
Client Relationship Consultants 3
U.S. Bank
Simi Valley, CA
01.2024 - Current
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Coordinated activities among internal departments while ensuring compliance with all applicable laws and regulations.
- Identified needs of customers promptly and efficiently.
- Identified potential risks associated with proposed solutions or projects.
- Developed and implemented new procedures to facilitate business growth.
- Mentored associate consultants to encourage enthusiasm toward tasks and responsibilities.
- Developed and implemented customized strategies to meet client needs.
- Achieved or exceeded personal sales goals on consistent basis.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Executed and optimized operational responsibilities to promote seamless delivery of services.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Developed action plans based on analysis findings and implemented solutions.
Assistant Store Manager
Addias
Camarillo, CA
09.2019 - 01.2021
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Implemented campaigns and promotions to help with developing goods and services.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
Store Manager
Claires Stores Inc
Camarillo, CA
10.2014 - 09.2019
- Created weekly work schedules for store personnel.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Delegated work to staff, setting priorities and goals.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Ensured compliance with safety regulations and company policies.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored inventory levels and placed orders to restock shelves.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Created effective business plans to focus strategic decisions on long-term objectives.
Education
High School Diploma -
Oxnard High School
Oxnard, CASkills
- Continuous Improvement
- Staff Management
- Best Practices Implementation
- Operations Analysis
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Client Relationship Consultants 3
U.S. Bank
01.2024 - Current
Assistant Store Manager
Addias
09.2019 - 01.2021
Store Manager
Claires Stores Inc
10.2014 - 09.2019
High School Diploma -
Oxnard High School