Deannia Thompson
Medical Secretarial
Knoxville,IA
Summary
Proven Office Administrator with a track record of enhancing efficiency for Auto Damage Appraisers through expert document preparation and strategic organizational improvements. Skilled in fostering positive relationships and resolving conflicts, demonstrating exceptional communication and negotiation abilities. Achieved significant cost savings and improved operational workflows by implementing robust record-keeping and inventory management practices.
Overview
25
25
years of professional experience
Work History
Secretary Manager
Auto Damage Appraisers
09.2003 - 11.2005
- Handled payroll processing accurately and efficiently, ensuring all employees were compensated fairly according to company policies.
- Enhanced office efficiency by streamlining filing systems and implementing effective organizational strategies.
- Supported executive team with timely and accurate document preparation, leading to increased productivity.
- Coordinated travel arrangements for executives, optimizing itineraries to minimize costs while maximizing convenience.
- Improved cost management by negotiating favorable contract terms with vendors and suppliers.
- Resolved conflicts among team members by acting as a mediator and facilitating open communication between all parties involved.
- Implemented robust record-keeping practices that improved the overall organization of physical files and digital records alike.
- Oversaw inventory management tasks such as ordering supplies and maintaining proper stock levels for efficient day-to-day operations.
- Served as primary point of contact for clients, vendors, and visitors, fostering positive relationships and enhancing company reputation.
- Handled sensitive information with discretion while maintaining confidentiality at all times.
- Organized and updated databases, records and other information resources.
Secretary
State of Iowa
01.2003 - 09.2005
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
R.N.
U.S. Army Active Duty
02.1981 - 02.1993
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Managed care from admission to discharge.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
Education
Associate Degree In Nursing -
U.S.Army
Ft. Jackson, SCForrest Fire Fighting - Fire Prevention And Safety Technology
Mt. San Antonio College
10.1981
Academic -
San Dimas High School
San Dimas, CA05.1979
Skills
- Office Administration
- Document Preparation
- Meeting Scheduling
- Proofreading expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Preferences
I can only work part-time
Timeline
Secretary Manager
Auto Damage Appraisers
09.2003 - 11.2005
Secretary
State of Iowa
01.2003 - 09.2005
R.N.
U.S. Army Active Duty
02.1981 - 02.1993
Associate Degree In Nursing -
U.S.Army
Forrest Fire Fighting - Fire Prevention And Safety Technology
Mt. San Antonio College
Academic -
San Dimas High School
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