Deannine Mann
Sarasota,FL
Summary
Exceptionally focused and highly dedicated professional, demonstrating solid interpersonal, communication and problem-solving skills. A results-oriented successful working in both large and small companies in varying business segments with steadfast integrity who thrives in a fast-paced environment. CORE SKILLS AND KNOWLEDGE Organization & Planning Customer Service Team Leadership Medical Office Support Multitask Management Conflict Resolution Resource Optimization Patient Services Group Training & Education Needs Assessments Administrative Management Medical & Legal Terminology Problem Solving Data Entry/Accuracy Scheduling & Time Management Information Verification Technical proficiencies include: MS OFFICE SUITE, Customer Relationship Manager (CRM), NextGen, EHR/EMR, Westlaw, Lexus/Nexus, ORACLE, MLS, Webcollect, Ehub
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Gallagher Affinity
10.2022 - 09.2023
- Serves as a liaison between customers and the sales and service staff, providing exemplary support and assistance
- Provides customer service to variety of customers over the telephone
- Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction
- Receives and responds to customer service inquiries both written and verbal
- Follows-up on customer issues, research problems and processes documents necessary to ensure a successful resolution
- Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures
- Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction
- Provides accurate, valid and complete information by using the right methods/tools.
AR Analyst
Vengroff Williams Inc
10.2018 - 07.2022
- Works as a resolution's specialist for client Enzo via VWI outsourcing
- Researches and reconciles open payments and credits on customer accounts in order for collectors to work with customers to have funds applied
- Has three years collections, customer service and cash app experience with the company on multiple engagements such as Subrogation
- State Farm, XPO, Staples and Herc Rentals
- Managed a large number of high dollar customer accounts meeting monthly, quarterly and yearly collections goals
- Worked closely with clients via phone and email to research, resolve, and collect funds on time, while maintaining strong professional relationships.
Appointment Scheduler
Coastal Orthopedics & Pain Management
01.2011 - 01.2012
- Assist patients with scheduling appointments within the practice of 12+ physicians in various specialties of medicine
- Handled incoming referrals calls & faxes from outside doctors' -Assisted patients with any non-medical question and concerns -Verify appointments were correctly scheduled for the next day with an assigned doctor with medical issues & info is correct
- Complete assigned TASKs in EMR/EHR -Scheduled and answer Adjuster/Nurse Case MGR questions for new and existing Worker's
- Compensation patients
- Scheduled appointments per patients' needs and doctor's specialty -Trained and mentored new employees
New Client Specialist
Gevity
01.2002 - 01.2009
- Client Data & Onboarding
- Set up New Clients once approved from Risk and enrollment of benefits -Experience with new hire benefits for all existing accounts -Special handling of Community Lending new hire benefits during on-site CSP transition
- Restructured Krispy Kreme account
- Multi-Location transfer of over 100+ employees & benefits from multiple existing accounts to one account
- Liaison for New Client and the committee for the implementation of Document Imaging.-
- Advised IT and performed system testing with the implementation of Oracle Advanced
- Benefits for new clients
- Trained and mentored new employee with New Client processes
- Enter Direct Deposit account information for new hires for new clients
- Assist the branches with major accounts fulfilling new hire packets and benefit paperwork
- Assisted with the on-boarding of major account Pinnacle-16 full benefit accounts and employees.
Education
Diploma - undefined
Sarasota High School
Bachelor of Arts degree - Legal Studies
Keiser University
Associate of Arts degree - Paralegal
Keiser College
1997
Skills
- Medical office experience
- Microsoft Office
- System testing
- CRM software
- Customer service
- Communication skills
- Research
- Customer support
- Conflict management
- EMR systems
- Data entry
- Workers' compensation
- Organizational skills
- Time management
- Project management
- Mentoring
- Leadership
- Training & development
- Medical scheduling
- Pain management
- Oracle
- Employee orientation
- Westlaw
- Lexis-Nexis
- User Acceptance Testing
- Test Cases
- Insurance Verification
- Business Requirements
- Test Automation
- Microsoft Excel
- Microsoft Word
- Salesforce
- Web Services
- Typing
- Analysis skills
- Windows
- Negotiation
- Microsoft PowerPoint
- Office experience
- Customer relationship management
- Order fulfillment
- CRM
- Technical Support
- Account management
- Service standard compliance
- Professional telephone demeanor
- Training development aptitude
- Administrative support
- Report preparation
- Complaint resolution
- Receiving support
- Staff education and training
- Multi-line phone talent
- Creative problem solving
- Strategic sales knowledge
- Recordkeeping strengths
- Medical terminology knowledge
Additional Information
- Awards , Phi Theta Kappa National Honors Society June 2012 Graduated w/ honors from Keiser in Prelaw still active in the Honor Society
Timeline
Customer Service Representative
Gallagher Affinity
10.2022 - 09.2023
AR Analyst
Vengroff Williams Inc
10.2018 - 07.2022
Appointment Scheduler
Coastal Orthopedics & Pain Management
01.2011 - 01.2012
New Client Specialist
Gevity
01.2002 - 01.2009
Diploma - undefined
Sarasota High School
Bachelor of Arts degree - Legal Studies
Keiser University
Associate of Arts degree - Paralegal
Keiser College
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