Deanque' Davis
Memphis,TN
Summary
Proven insurance professional with a track record of enhancing claim resolution efficiency and customer satisfaction at State Farm. Expert in risk assessment and claims processing, blending advanced computer skills with exceptional communication to navigate complex scenarios. Achieved significant improvements in caseload management, demonstrating a keen ability to multitask and solve problems effectively. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
7
7
years of professional experience
Work History
Complex Claims Adjuster-Auto
State Farm
05.2023 - 08.2024
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
Auto Non-Injury Claims Adjuster
USAA Insurance
03.2021 - 05.2023
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Sales Marketing Executive
AllState
05.2020 - 02.2021
- Collaborated with cross-functional teams to launch successful product promotions.
- Negotiated contracts skillfully, securing favorable terms for the organization.
- Enhanced online presence by revamping website design elements and optimizing SEO strategies.
- Conducted market research to identify trends and inform marketing strategies, driving company growth.
- Increased brand awareness with targeted social media advertising and content creation.
- Optimized marketing budgets by reallocating resources based on campaign performance analysis.
- Boosted sales revenue by implementing innovative marketing strategies and campaigns.
- Coordinated seamless product launches, ensuring timely delivery of marketing assets and sales collateral materials.
Licensed Insurance Producer
GEICO, Government Employees Insurance
08.2017 - 05.2020
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Promoted products and services using upselling and other sales strategies.
- Contributed to the agency''s growth by identifying opportunities for expansion into new markets or product offerings.
- Assisted clients during claim submission processes, ensuring all required documentation was completed accurately and submitted in a timely manner.
- Managed a diverse client portfolio, ensuring timely follow-ups and addressing any concerns or inquiries promptly.
- Built strong relationships with clients, leading to increased referrals and business growth.
- Exceeded corporate quotas for monthly policy sales.
- Generated quotes and proposals for clients to match individual needs.
- Maintained up-to-date records of client interactions, policy changes, and renewals in the agency management system.
Education
Bachelor of Science - Business Administration
Johnson County Community College
Overland Park, KS05.2020
Skills
- Highly motivated
- Claims Investigation
- Insurance policy coverage knowledge
- Caseload Management
- Claims Processing
- Technical knowledge
- Casualty and property loss
- Risk Assessment
- Legal Compliance
- Risk Management
- Quality Control
- Underwriting knowledge
- Data Analysis
- Damage Assessment
- Advanced computer skills
- Coverage assessments
- Policy investigations
- Claims
- Problem-Solving
- Problem-solving abilities
- Time Management
- Multitasking
- Computer Skills
- Excellent Communication
Timeline
Complex Claims Adjuster-Auto
State Farm
05.2023 - 08.2024
Auto Non-Injury Claims Adjuster
USAA Insurance
03.2021 - 05.2023
Sales Marketing Executive
AllState
05.2020 - 02.2021
Licensed Insurance Producer
GEICO, Government Employees Insurance
08.2017 - 05.2020
Bachelor of Science - Business Administration
Johnson County Community College
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