Deantee Copeland
Rodeo,California
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. I want and shooting for management !
Overview
9
9
years of professional experience
Work History
Production Associate
Tesla Inc.
Fremont, CA
07.2018 - 09.2019
- Assembled car products according to changing daily work orders and specific customer need
- Safely operated hand and power tools, including L gun and T gun to complete repetitive tasks such as station 150 and 160
- Organized work to meet demanding production goals with 98% success rate
- Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools
- Delivered troubleshooting assistance to product associates to bring machines back to full functionality
- Demonstrated proper use of L gun equipment to newly hired employees to avoid workplace injuries
- Supported machine operators in set up and operation of production equipment resulting in efficient runs
- Conducted quality inspections of finished products and made minor repairs to meet project expectations
- Provided work orders to outside vendors and maintained project specification records
Sales Representative
Enterprises
San Francisco, CA
01.2015 - 12.2016
- Increased revenue by acquiring new customers and determining needs to offer relevant products
- Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
- Managed route planning and travel schedule
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Enterprise Car share
- Submitted and tracked orders
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
Sales Representative
DirectTV
Pittsburg, CA
11.2010 - 01.2015
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue
- Measured team performance and reported metrics to leadership team members
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from services, protecting company reputation and loyal client base
- Utilized various sales techniques to develop relationships with customers and drive sales
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Set up appointments with potential and current customers to discuss new products and services
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Brought in new customers and retained base through proactive management of individual needs and development of robust sales solutions
- Generated sales by executing complete sales cycle process from prospecting through contract negotiations and close
Education
GED -
Peoples High
Vallejo, CA1997
Skills
- Market research
- Merchandising expertise
- Systems and software programs
- Interpersonal communication skills
- Acquiring clients
- Lead prospecting
- Sales
- Customer service
- Account development
- Product promotions
- Problem solving strength
- Project management
- Assembly procedures
Timeline
Production Associate
Tesla Inc.
07.2018 - 09.2019
Sales Representative
Enterprises
01.2015 - 12.2016
Sales Representative
DirectTV
11.2010 - 01.2015
GED -
Peoples High