Summary
Overview
Work History
Education
Skills
Certification
Hands on experience working on hard drives and programming robotics
Timeline
Generic

DEANTONI THORPE

Summary

Ambitious entry-level Information Technology currently completing Associate of Applied Science degree in Information Technology and pursuing real-world experience to develop acquired skills. Offering strong understanding of device configuration, networking protocols and operating system specifications. Proficient in CompTIA A+ and eager to learn new processes, programs and procedures quickly to maximize contributions to user, team and business success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Commercial Manager

AutoZone
02.2024 - Current
  • Increased sales revenue by developing and implementing effective marketing strategies for commercial products.
  • Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
  • Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
  • Evaluated and improved sales processes, leading to a more streamlined approach that maximized revenue generation opportunities.
  • Managed and analyzed budgets, P&L, balance sheets and sales reports.
  • Implemented systems and procedures to increase sales.
  • Built relationships with customers and community to establish long-term business growth.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Events Manager

Rise Against Hunger
11.2022 - Current
  • Communicate with organizations based in Maryland, Virginia, and Washington DC to coordinate food packaging events to combat food insecurity nationally and internationally
  • Logistics based on organizational needs
  • Transport food pallets to organization utilizing company's box truck
  • Execute, coordinate, and delegate tasks at event disbursing 10,000+ meals
  • Responsible for analytics of each event ensuring monetary donations and distributions numbers meet company expectations
  • Perform content evaluation after each event for organizations after action reports.

Store Manager

AutoZone
03.2019 - 11.2022
  • Created a welcoming environment for customers and staff
  • Obtained and/or exceeded monthly sales quotas and goals set at the district level
  • Field customer questions/concerns providing accurate information and expertise
  • Effectively recognize customer needs fielding best practice policies for a positive customer experience
  • Tracked and analyzed sales and customer trends in order to maximize sales and revenue
  • Prepared daily work schedules for and assigned tasks for 15+ employees, scheduled deliveries, and enforced company policies
  • Managed staff recruitment, onboarding, and training
  • Reviewed store P & L with District Manager to reduce costs in several areas
  • Applied retail KPI knowledge to make strategic commercial decisions
  • Monitored sales transactions and ensured sales procedures were followed properly.

Sales Representative

Champion Chevrolet
11.2017 - 02.2019
  • Utilize automotive industry knowledge to identify and recommend vehicles that met the needs of customers
  • Exceeded the KPI sales goals of each quarter
  • Provided clients with opportunities to buy vehicles by offering counseling sessions regarding various options, interest rates/ plans, and loan obligations
  • Cooperated with the production department about efficient sales strategies to reserve high-end vehicles in stock for interested clients
  • Provided a comprehensive explanation of vehicles performance, fuel economy, engine capacity, and durability.

Customer Service Manager

Jiffy Lube
08.2015 - 11.2017
  • Repaired, replaced, or adjusted automotive parts using hand tools and machines
  • Examined vehicles, compiled estimates of repair costs, and secured customer approval to perform repairs
  • Created and maintained relationships of trust with each customer by engaging and following up
  • Trained incoming technicians on repairs and safety protocols
  • Maintained all hardcopy paper flowers to validate transfers are accounted for properly in the system
  • Invoicing, shipping and receiving logs, reconcile mis-shipments of materials with vendors or carriers, maintain all shipping receipts and logs
  • Managed fleet accounts and service approvals
  • Responsible for maintaining and monitoring inventory levels daily submitting results to the corporate office.

Education

Associate of Applied Science - Information Technology

Northern Virginia Community College
Manassas
2025

Serra High School -

06.2013

Skills

  • Customer Orientated
  • Quick Learner
  • Organized Multi-Tasker
  • New Business Generation
  • Professional Attitude
  • Create Lifelong Customers
  • Closing Strategies
  • Skilled Upseller
  • Dedicated Team Player
  • Relationship Building
  • Computer Literate
  • Needs Assessment/Product
  • Complex Negotiations
  • Team Training

Certification

  • CompTIA A+ Technician expected June 2024

Hands on experience working on hard drives and programming robotics

Northern Virginia Community College 2024

Timeline

Commercial Manager

AutoZone
02.2024 - Current

Events Manager

Rise Against Hunger
11.2022 - Current

Store Manager

AutoZone
03.2019 - 11.2022

Sales Representative

Champion Chevrolet
11.2017 - 02.2019

Customer Service Manager

Jiffy Lube
08.2015 - 11.2017

Associate of Applied Science - Information Technology

Northern Virginia Community College

Serra High School -

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DEANTONI THORPE