Deaonca Bouguere
New Caney,TX
Summary
Seasoned professional dedicated and hard working. Offering a wealth of knowledge and multi-faceted industry experience; seeking a career position. Adept at executing turn-key solutions that create value and increase efficiency. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Regional Asset Management Property Leader (AMP)
Cuyahoga Metropolitan Housing Authority
01.2014 - 01.2019
- Oversaw day-to-day operations and activities of large multi unit family estate consisting of 987 units.
- Supervised staff of 76 employees including 4 managers, maintenance supervisor, and 4 administrative office staff.
- On-site duties included budgeting, financial planning, management performance and resident relation.
- Monitored capital improvements program, as well as oversight for procurement of contracts and purchases.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Property Manager
Cuyahoga Metropolitan Housing Authority
01.2010 - 01.2014
- Handled daily operations of multi family estate 234 unit high-rise building and 75 townhouses.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Site Manager
Cuyahoga Metropolitan Housing Authority
04.2008 - 01.2010
- Managed operations of multiple sites including 115 unit senior community and 75 single-family homes
- Responsibilities included maintaining positive rent collection and occupancy; recertification interviews and eligibility for subsidized housing.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions and escalated major issues to Property Manager.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
Education
Licensed Realtor #775191 - Real Estate
Champions School Of Real Estate
Spring, TX12.2021
BBA - Business Administration And Management
Tiffin University
Tiffin, OH05.2020
Associate of Arts - Liberal Arts And Sciences
Cuyahoga Community College
Cleveland, OH05.2020
Skills
- Organization and Time Management
- Report Preparation & Presentations
- Business Contingency Planning
- Performance Management/Coaching Abilities
- Analytical Thinking
- Multicultural Awareness
- Conflict Resolution/Problem Solving
- Active Listening/Effective Communicator
- Cross-functional Collaboration
- Team Building
- Staff Management
- Strategic Planning
- Financial Management
- Data Analysis
- Policy Enforcement
- Contract Management
- Data Entry
Timeline
Regional Asset Management Property Leader (AMP)
Cuyahoga Metropolitan Housing Authority
01.2014 - 01.2019
Property Manager
Cuyahoga Metropolitan Housing Authority
01.2010 - 01.2014
Site Manager
Cuyahoga Metropolitan Housing Authority
04.2008 - 01.2010
Licensed Realtor #775191 - Real Estate
Champions School Of Real Estate
BBA - Business Administration And Management
Tiffin University
Associate of Arts - Liberal Arts And Sciences
Cuyahoga Community College
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