Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DeAqua Lashe’ Harris

Birmingham,AL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

19
19
years of professional experience

Work History

Customer Service Representative III

SS&C
08.2016 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Production

JCIM
01.2013 - 08.2016
  • Punch holes in the door panel on the assembly line for KIA, mold, weld and sometimes assist with the paint area.
  • Planned or directed research, development, or production activities.
  • Enhanced production efficiency by streamlining processes and optimizing workflow.
  • Developed and maintained efficient production processes and procedures.
  • Read and understood work orders from production management.

Assistant Manager

OSH KOSH
08.2006 - 12.2012
  • Ran the store in the absence of the manager. Made weekly schedule for twelve employees, and the monthly schedule for the management team. Did time management in the E-time system for each employee. Trained supervisors, inventoried merchandise, floor sets, opened and closed store, assisted supervisors in training with the Honeywell Alarm System. Verified and made bank deposits. Promoted from a sales associate within 120 days of employment.
  • Sales Associate—Assisted customers with purchases. Straightened shelves throughout the store to maintain a professional and clean atmosphere for the customers. Ran cash register, assisted managers as needed. Accompanied supervisors/store manager to the bank to make daily transactions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

Minor High School
05.2004

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Minor Junior High School
05.2001

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Daniel Payne Middle School
05.2000

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

English
Full Professional

Timeline

Customer Service Representative III

SS&C
08.2016 - Current

Production

JCIM
01.2013 - 08.2016

Assistant Manager

OSH KOSH
08.2006 - 12.2012

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Minor Junior High School

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Daniel Payne Middle School

Minor High School

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DeAqua Lashe’ Harris