Deardra Yerger
Client Relations Specialist
Crown Point,IN
Summary
Reliable candidate with excellent verbal and written communication skills. Offering professional interpersonal skills, excellent time management and unique problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
Technical Support Specialist II
ADT Security
03.2023 - 07.2024
- Resolved various network issues, ensuring prompt restoration of functionality.
- Enabled efficient tracking of recurring issues and trends through detailed documentation.
- Worked with various departments for solving complex problems, resulting in increased efficiency.
- Achieved high first-call resolution rates through diligent troubleshooting efforts and comprehensive product understanding.
Senior Representative
PRIMERICA FINANCIAL SERVICES
04.2022 - 03.2023
- Resolved issues through careful research and follow-up with customers.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
Website Project Manager
AIRSCENSION
Crown Point, IN
01.2021 - 05.2022
- Marketing and advertising management
- Social media management and content creation
- Improved website functionality by redesigning, updating and implementing codes, plug ins and extensions.
- Incorporated SEO techniques to verify maximal site exposure to search engine robots and crawlers.
Program Coordinator
ILLINICARE HEALTH
Westmont, IL
12.2014 - 11.2018
- Created and maintained a tracking system to manage employee productivity and patient information
- Entered data in CRM system and handled database maintenance.
- Led training activities for 30 employees to equip staff in daily responsibilities.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Manager/Trainer
ALORICA INC
Lafayette, IN
07.2013 - 12.2014
- Trained new hires on performing in-bound customer service calls
- Effectively diffused escalation calls to ensure satisfactory customer service
- Managed new employee orientation training process for more 20 employees each year.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
Store Associate/Customer Service Representative
TJ MAXX INC
West Lafayette, IN
11.2012 - 12.2014
- Provided primary customer support to hundreds of store customers.
- Recorded account information to open 40 new customer accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts - Film/Theater, Psychology
Purdue University
West Lafayette, IN 08.2007 - 12.2012
High School Diploma -
Emerson School For The Visual And Performing Arts
Gary, IN 09.2004 - 06.2007
Skills
Data Entry
undefinedTimeline
Technical Support Specialist II
ADT Security
03.2023 - 07.2024
Senior Representative
PRIMERICA FINANCIAL SERVICES
04.2022 - 03.2023
Website Project Manager
AIRSCENSION
01.2021 - 05.2022
Program Coordinator
ILLINICARE HEALTH
12.2014 - 11.2018
Manager/Trainer
ALORICA INC
07.2013 - 12.2014
Store Associate/Customer Service Representative
TJ MAXX INC
11.2012 - 12.2014
Bachelor of Arts - Film/Theater, Psychology
Purdue University
08.2007 - 12.2012
High School Diploma -
Emerson School For The Visual And Performing Arts
09.2004 - 06.2007
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