Deare Welsh
Hospital of the University of Pennsylvania
Lansdowne,PA
16
years of professional experience
Dedicated professional with extensive experience in managing communication within healthcare settings. Known for strong problem-solving skills and a commitment to process enhancements, resulting in improved patient satisfaction and streamlined operations.
Work History
Telephone Operator
10 Years 3 Months- Operated multi-line telephone system to manage incoming calls efficiently.
- Assisted patients and families with inquiries, providing compassionate support.
- Coordinated communication between departments to ensure seamless operations.
- Monitored call flow and prioritized urgent requests to enhance service delivery.
- Collaborated with management to refine operational processes and reduce wait times.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
Communication Speacialist
15 Years 6 Months- Developed strategic communication plans to enhance patient engagement and awareness of hospital services.
- Managed social media platforms, increasing audience engagement through targeted content and timely responses.
- Conducted internal communications audits to improve information flow across departments and streamline processes.
- Operated multi-line phone system to manage incoming calls and direct inquiries effectively.
- Monitored visitor access to ensure compliance with hospital protocols and security measures.
- Coordinated communication between departments to enhance operational efficiency and patient care continuity.
- Trained new staff on phone operations, customer service standards, and emergency procedures.
- Implemented process improvements that reduced call wait times and increased patient satisfaction ratings.
Education
High School Diploma
Timeline
Telephone Operator
Children's Hospital of Philadelphia, CHOP
04.2016 - CurrentRead More
Communication Speacialist
Hospital of the University of Pennsylvania
01.2011 - CurrentRead More
Academy Park High
High School Diploma
Read More