De'Aria McClure
Springfield ,IL
Summary
Care Professional with proven ability to deliver exceptional patient support and guidance. Skilled in assessing patient needs, coordinating care plans, and managing healthcare resources effectively. Strong collaborator, adaptable to changing situations, and focused on achieving optimal outcomes for patients and healthcare teams. Known for empathy, communication skills, and reliability in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Care Professional
Home Instead Senior Care
11.2023 - Current
- Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
- Maintained a clean and safe home environment for patients, ensuring their comfort and wellbeing.
- Assisted patients in maintaining personal hygiene, promoting dignity and selfesteem.
- Developed strong rapport with patients and families, fostering trust and open communication.
- Provided transportation and appointments management.
- Assisted disabled clients to support independence and well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Provided companionship and basic emotional or psychological support and engaged patient through conversation, games, and other forms of entertainment.
- Maintained safe, secure and healthy patient environment by following asepsis standards and procedures, maintaining security precautions and following prescribed dietary requirements and nutrition standards.
Home Health Aide
Help at Home Senior Care
10.2022 - Current
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided direct personal care and administrative services to clients.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
Sales Associate (Temp)
Bath & Body Works
11.2022 - 10.2023
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Server
Bob Evans Restaurant
07.2022 - 10.2022
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Receptionist (Temp)
Curvy Closet
06.2019 - 08.2019
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Organized, maintained and updated information in computer databases.
- Answered central telephone system and directed calls accordingly.
- Routed incoming mail and messages to relevant personnel without delay.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
High School Diploma -
Springfield High School
Springfield, IL 05-2020
Skills
- Data entry proficiency
- Client Confidentiality
- Cultural Sensitivity
- Healthcare knowledge
- Customer Service
- Attention to Detail
- Multitasking ability
- Patient Care
- Critical Thinking Skills
- Verbal and written communication
- Creative Problem-Solving
- Relationship Building
Timeline
Care Professional
Home Instead Senior Care
11.2023 - Current
Sales Associate (Temp)
Bath & Body Works
11.2022 - 10.2023
Home Health Aide
Help at Home Senior Care
10.2022 - Current
Server
Bob Evans Restaurant
07.2022 - 10.2022
Receptionist (Temp)
Curvy Closet
06.2019 - 08.2019
High School Diploma -
Springfield High School
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