Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Deariah Ho-Koon

Brandon

Summary

Detail-oriented administrative professional with expertise in scheduling coordination, effective communication, and problem-solving. Proven ability to manage correspondence and streamline office operations to enhance efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Assistant

US Navy
oakharbor
01.2020 - 01.2023
  • Coordinated schedules for meetings and appointments for senior personnel.
  • Managed correspondence, including emails and phone calls, for efficient communication.
  • Organized and maintained filing systems for easy document retrieval.
  • Assisted in preparing reports and presentations using Microsoft Office Suite.
  • Supported logistics for training events and personnel deployments effectively.
  • Processed travel arrangements and itineraries for staff members promptly.
  • Monitored office supplies inventory and placed orders as needed to ensure availability.
  • Facilitated onboarding of new employees by providing orientation materials and resources.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Answered questions from customers regarding products and services offered by the company.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed database systems containing customer contact information.
  • Scheduled appointments between clients and customers and internal staff members.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Processed invoices for payment using accounting software applications.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Directed customer inquiries to appropriate department personnel.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Greeted visitors and provided general information about the company.
  • Developed and maintained filing systems for confidential documents and records.
  • Conducted research on various topics as requested by management.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Oversaw daily office opening and closing procedures.
  • Managed the opening and closing of the office.
  • Managed warranty documentation and processes, ensuring timely resolution of claims.
  • Coordinated warranty claims, facilitating efficient communication between clients and vendors.
  • Oversaw warranty procedures, enhancing accuracy and compliance with company standards.
  • Processed invoices efficiently to ensure timely payments.
  • Managed invoice processing to maintain accurate financial records.
  • Handled invoice transactions to support seamless financial operations.
  • Managed Excel spreadsheets to support efficient data tracking and reporting.
  • Managed bookkeeping tasks to ensure accurate financial records.

Yeoman Assistant

US Navy
Oak Harbor
01.2020 - 01.2023
  • Assisted in daily operations by coordinating schedules and managing appointments.
  • Maintained accurate records using electronic filing systems for easy access.
  • Communicated effectively with team members to ensure smooth workflow and collaboration.
  • Prepared reports and documents to support various projects and initiatives.
  • Organized team meetings, including setting agendas and taking minutes.
  • Provided administrative support by managing correspondence and responding to inquiries.
  • Collaborated with cross-functional teams to streamline processes and improve efficiency.
  • Conducted training sessions for new team members on company policies and procedures.
  • Coordinated with internal departments to ensure timely completion of projects.
  • Provided administrative support to senior management staff.
  • Updated employee contact lists on a regular basis.
  • Coordinated meetings between senior personnel and other departments within the organization.
  • Ordered office supplies as needed to keep operations running smoothly.
  • Implemented process improvements designed to increase efficiency within the department.
  • Performed administrative duties such as typing reports, preparing agendas, and taking minutes at meetings.
  • Compiled weekly reports on departmental activities for senior management review.
  • Managed daily scheduling for Yeoman staff members.
  • Maintained records of all incoming materials and outgoing products related to the department's operations.
  • Developed spreadsheets and databases to track project progress and outcomes.
  • Assisted in training new employees on office policies and procedures.
  • Answered phone calls and emails from clients and customers in a timely manner.
  • Assisted with the organization of office documents, filing, and data entry.
  • Prepared correspondence including letters, memos, faxes, emails.
  • Provided support to other departments when needed with tasks such as mailings or data entry.
  • Provided support to the Yeoman team by researching information and developing presentations.
  • Ensured that all safety protocols are followed in the workplace according to organizational policies.
  • Kept stockroom clean and neat for maximum productivity.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Prepared items for shipping, including picking, packing, and labeling.
  • Swept, mopped and washed down decks to remove dirt and debris.

Mailroom Assistant

US Navy
oakharbor
01.2020 - 01.2023
  • Sorted and distributed incoming mail to appropriate departments daily.
  • Managed outgoing mail and packages using shipping software efficiently.
  • Assisted staff with mail-related inquiries and provided timely support.
  • Maintained organized mailroom space, ensuring easy access to supplies.
  • Monitored inventory of mailroom supplies and placed orders as needed.
  • Trained new employees on mailroom procedures and best practices.
  • Provided customer service to internal staff members regarding postal services.
  • Secured all outgoing packages using appropriate packing material.
  • Answered telephones, directed calls, and took messages.

Aviation Ordnanceman

US Navy
Oak Harbor
03.2019 - 01.2020
  • Inspected and maintained aircraft ordnance for operational readiness.
  • Loaded and unloaded munitions, ensuring safety protocols were followed.
  • Conducted inventory checks of explosive materials and ordnance equipment.
  • Assisted in the preparation of weapons systems for flight operations.
  • Collaborated with team members to comply with safety regulations and standards.
  • Operated handling equipment for transporting munitions safely within the facility.
  • Trained junior personnel on proper ordnance handling techniques and procedures.
  • Participated in safety drills to enhance emergency response preparedness.
  • Worked effectively with fellow team members in fast-paced, dangerous and intense environments.
  • Performed safety checks on all aviation-related equipment prior to use or operation.
  • Maintained detailed records of maintenance activities performed during shift.
  • Conducted routine maintenance on aircraft weapons systems such as loading, unloading, testing, inspecting, and arming and disarming munitions.
  • Provided guidance to other personnel regarding proper handling of explosives and hazardous materials.
  • Organized and maintained inventory of ordnance materials in a secure manner.
  • Inspected aircraft components for defects to ensure safe operation of aircrafts.
  • Installed pylons and racks used for carrying external stores on military aircrafts.
  • Assisted in the preparation of flight plans for flights involving ordnance delivery or drop operations.
  • Participated in preflight inspections to ensure that all weapon systems were operational.
  • Calibrated test instruments used during maintenance procedures on weapons systems.
  • Assembled and loaded aerial mines to missiles and rockets using extreme caution and precision.
  • Repaired electrical systems on aircrafts including wiring harnesses and circuit boards.
  • Inspected and reviewed systems to ensure compliance with program
  • Mentored professionals to align performance with core values and encourage career development.
  • Operated ground support equipment such as tow tractors, cranes, hoists, tugs and forklifts.
  • Lifted and loaded materials into machines for blasting preparation.

Front Line Server

Qdoba
Riverview
01.2016 - 12.2018
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Prepared and assembled food orders following company standards.
  • Maintained cleanliness and organization of dining area and kitchen workspace.
  • Assisted in training new team members on operational procedures.
  • Operated point-of-sale systems for accurate transaction processing.
  • Engaged with customers to enhance their dining experience and satisfaction.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Monitored inventory levels and communicated restocking needs to management.
  • Provided excellent customer service to guests in a timely and professional manner.
  • Performed opening duties such as setting tables with clean linens, organizing utensils and cutlery sets.
  • Collaborated with kitchen staff to ensure timely delivery of meals during peak hours.
  • Answered guest questions regarding food ingredients, preparation methods, and other related inquiries.
  • Provided excellent customer service by responding promptly to guest needs and requests.
  • Greeted and welcomed guests with a friendly demeanor.
  • Assisted guests in selecting menu items, making recommendations when requested.
  • Assisted in closing duties such as restocking items, cleaning work areas and tidying dining area for next day operations.
  • Cleaned and sanitized tables between seatings.
  • Set up dining areas prior to service including stocking silverware, condiments, napkins.
  • Communicated effectively with co-workers to ensure smooth flow of service in the dining room.
  • Ensured compliance with health and safety standards while handling food items.
  • Adhered to cash handling procedures as established by the restaurant management team.
  • Participated in pre-shift meetings reviewing daily specials, changes or updates from management team.
  • Monitored stock levels of menus, beverages, supplies and equipment throughout shift.
  • Verified that all orders were accurate before serving to guests.
  • Maintained knowledge of restaurant menu items, beverage selections and promotions offered at the establishment.
  • Followed up on customer satisfaction after each meal was served ensuring their experience was pleasant one .
  • Filled drink orders correctly using standard pour measurements for alcoholic beverages.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Addressed complaints to kitchen staff and served replacement items.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Maintained safe food handling practices to prevent germ spread.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Assembled and served meals according to specific guest requirements.
  • Scrubbed and polished counters to remove debris and food.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Brewed and served coffee and tea with preferred add-ins.
  • Tailored orders to address customer allergies and gluten concerns.
  • Directed patrons to restrooms and other amenities within facility.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.

Education

High School Diploma -

Eastbay Highschool
Gibsonton, FL
05-2018

Some College (No Degree) -

Hillsborough Community College
Tampa, FL

Skills

  • Microsoft Office Suite
  • Scheduling coordination
  • Document management
  • Customer correspondence
  • Travel arrangements
  • Administrative support
  • Attention to detail
  • Effective communication
  • Problem solving
  • Time management
  • Office administration
  • Documentation and recordkeeping
  • Critical thinking
  • Scheduling
  • Mail handling
  • Schedule management
  • Computer skills
  • Inventory supplies
  • Employee training
  • Presentation skills
  • Customer service
  • Project coordination
  • Team collaboration
  • Employee engagement
  • Work coordination
  • Certification programs
  • Classroom experience
  • Leadership training experience
  • Leadership and people development

Affiliations

  • Gym
  • Cooking
  • Outdoor activities

Accomplishments

  • Graduated with Honors In High School
  • Graduated High School 1 year early.

Certification

  • Currently furthering my education and working on my Extended Functions Dental Assistant Certification by attending Dental Careers School Of Tampa.

Languages

English
Professional

Timeline

Administrative Assistant

US Navy
01.2020 - 01.2023

Yeoman Assistant

US Navy
01.2020 - 01.2023

Mailroom Assistant

US Navy
01.2020 - 01.2023

Aviation Ordnanceman

US Navy
03.2019 - 01.2020

Front Line Server

Qdoba
01.2016 - 12.2018

High School Diploma -

Eastbay Highschool

Some College (No Degree) -

Hillsborough Community College

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Deariah Ho-Koon