Summary
Overview
Work History
Education
Skills
Timeline
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Deariya Benoit

Houston

Summary

Knowledgeable and dedicated customer service professional with extensive experience in multiple areas of the automotive industry. I would describe myself as a solid team player with an outgoing, positive demeanor and proven skills. I'm motivated to maintain customer satisfaction and contribute to company success. I specialize in quality, speed and process optimization. If you're looking for a dependable, energetic and results-oriented person with exemplary passion for developing relationships and growing businesses please consider my application thoroughly.

Overview

7
7
years of professional experience

Work History

Billing Lead

Doggett Ford
09.2024 - Current
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated employees to be productive and engaged in work.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Billing Clerk

Doggett Automotive
12.2023 - Current
  • Provided assistance to Accounting Department staff during month-end close process
  • Billed deals using CDK's virtual biller
  • Ensured accuracy of all physical deal paperwork through thorough scanning
  • Issue and send payoff checks for customer trade in vehicles
  • If applicable submitted ACH payment through dealer portals
  • Cleaned inventory and payoff schedules

Inventory Specialist

Doggett Automotive
09.2023 - 12.2023
  • Stocked in new incoming, and purchased units
  • Transferred units out of the system when sold intercompany or through auction
  • Completed dealer trades with other dealerships, reassigned and mailed MCO
  • Completed wholesale deals by billing the units out of our system, reassigning the title and mailing it to the auction/purchaser
  • Received, coded and receipted in checks for AR

DMV Title Clerk

Mercedez Benz
06.2022 - 09.2023
  • Communicated with customers to resolve common title issues
  • Prepared tax and title documents to submit legal transfer work to DMV
  • Contacted TX Motor Vehicle Department to determine status of pending titles
  • Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals
  • Stayed up-to-date on TX laws and licensing requirements to complete accurate and efficient reviews
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties
  • Informed customers by mail or telephone of additional steps needed to obtain licenses
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques

Business Office Assistant

CarMax
08.2020 - 06.2022
  • Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval
  • Responded to inquiries from callers seeking information
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment

Customer Service Representative

Hyatt Regency
11.2017 - 08.2020
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times

Education

High School Diploma -

Channelview High School
Channelview, TX
05-2018

Skills

  • Effective Public Engagement
  • Critical Thinking Skills
  • Proficient Verbal and Written Skills
  • Consistent Punctuality
  • Detail Oriented
  • Skilled in Microsoft Office Applications
  • Versatile Adaptation Skills
  • Customer Feedback
  • Active Listening
  • Professional Communication
  • Title Knowledge
  • Customer Communication
  • Accounting Support
  • Accuracy and Precision
  • Deadline-oriented
  • Dispute resolution
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Cross-functional teamwork

Timeline

Billing Lead

Doggett Ford
09.2024 - Current

Billing Clerk

Doggett Automotive
12.2023 - Current

Inventory Specialist

Doggett Automotive
09.2023 - 12.2023

DMV Title Clerk

Mercedez Benz
06.2022 - 09.2023

Business Office Assistant

CarMax
08.2020 - 06.2022

Customer Service Representative

Hyatt Regency
11.2017 - 08.2020

High School Diploma -

Channelview High School

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Deariya Benoit