Deariya Benoit
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple areas of the business industry. I would describe myself as a solid team player with an outgoing, positive demeanor and proven skills. I'm motivated to maintain customer satisfaction and contribute to company success. I specialize in quality, speed and process optimization. If you're looking for a dependable, energetic and results-oriented person with exemplary passion for developing relationships and growing businesses please consider my application thoroughly.
Overview
6
6
years of professional experience
Work History
DMV Title Clerk
Mercedez Benz
06.2022 - Current
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Contacted TX Motor Vehicle Department to determine status of pending titles.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Stayed up-to-date on TX laws and licensing requirements to complete accurate and efficient reviews.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Business Office Assistant
CarMax
08.2020 - 06.2022
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
Customer Service Representative
Hyatt Regency
11.2017 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Channelview High School
Channelview, TX05.2018
Skills
- Public Interaction
- Verbal and Written Communication
- Guest Services
- Microsoft Office
- Customer Feedback
- Constructive Feedback
- Active Listening
- Business Correspondence
- Title Knowledge
- Critical Thinking Skills
- Punctual
- Detail Oriented
- Adaptability
Timeline
DMV Title Clerk
Mercedez Benz
06.2022 - Current
Business Office Assistant
CarMax
08.2020 - 06.2022
Customer Service Representative
Hyatt Regency
11.2017 - 08.2020
High School Diploma -
Channelview High School