Dearra Williams
Atlanta,GA
Summary
Dynamic team player with a proven track record in security and customer service, notably at Georgia Tech. Excelled in emergency response, enhancing safety protocols, and fostering a welcoming environment. Skilled in cash handling and utilizing technology effectively. Demonstrated ability to collaborate effectively and adapt to new challenges, ensuring top-notch security and service.
Overview
4
4
years of professional experience
Work History
Security Officer
Georgia Tech
Atlanta, GA
02.2023 - Current
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Examined doors, windows and gates to verify security.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
Barista
Delaware North
Atlanta, GA
09.2022 - 02.2023
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Security Officer
Garda Security
Atlanta, GA
06.2020 - 09.2022
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Checked and verified photo identification prior to granting facility access.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Secured premises and personnel by patrolling property and monitoring surveillance
Education
South Atlanta High School
Atlanta, GA05.2015
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
Timeline
Security Officer
Georgia Tech
02.2023 - Current
Barista
Delaware North
09.2022 - 02.2023
Security Officer
Garda Security
06.2020 - 09.2022
South Atlanta High School