Dearrika Harvell
Douglasville,GA
Summary
Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
4
4
years of professional experience
Work History
Environmental Services Tech
Children's Healthcare of Atlanta
02.2024 - 09.2024
- Maintained smooth and efficient environmental services by effectively overseeing housekeeping and maintenance professionals.
- Improved efficiency in cleaning tasks by optimizing schedules and workloads for environmental services team members.
- Planned, organized, directed and monitored work flow of Environmental Services staff.
- Collaborated with environmental services staff to ensure proper cleaning, disinfection, and sterilization of patient care areas and equipment.
- Achieved high levels of patient satisfaction through consistent delivery of superior environmental services.
Housekeeping Coordinator
Club WYNDHAM/ Margaritaville
08.2022 - 01.2023
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
- Conducted regular room inspections to ensure adherence to cleanliness standards, resulting in higher guest satisfaction ratings.
Call Center Dispatcher
Coyote Logistics, UPS
09.2021 - 08.2022
- Promoted a positive work environment through active listening, open communication, and team-building initiatives.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
Patient Care Tech/Lead Front Desk Coordinator
Children's Medical Group
05.2021 - 09.2021
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Environmental Services Tech/ Call Center Rep
Grady Memorial Hospital
06.2020 - 05.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Improved environmental compliance by conducting regular inspections and audits of facilities.
- Partnered with local community organizations in promoting environmentally responsible practices across the region.
- Evaluated new technologies to reduce the organization''s carbon footprint and promote sustainability goals.
- Coordinated closely with other departments to provide comprehensive support during events or special projects as needed.
Education
High School Diploma -
Southwest Dekalb Highschool
Decatur, GA05.2018
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Scheduling proficiency
- Proficient in billing software
- Medical Billing Expertise
- Medical Billing Basics
- Vital signs monitoring
- Patient Observation
- Patient Services
- Epic Software Proficiency
- Microsoft Teams
- Patient Scheduling
- Insurance Verification
- HIPAA Compliance
- Appointment management
Languages
English
Timeline
Environmental Services Tech
Children's Healthcare of Atlanta
02.2024 - 09.2024
Housekeeping Coordinator
Club WYNDHAM/ Margaritaville
08.2022 - 01.2023
Call Center Dispatcher
Coyote Logistics, UPS
09.2021 - 08.2022
Patient Care Tech/Lead Front Desk Coordinator
Children's Medical Group
05.2021 - 09.2021
Environmental Services Tech/ Call Center Rep
Grady Memorial Hospital
06.2020 - 05.2021
High School Diploma -
Southwest Dekalb Highschool
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