Dearte Hammonds
Call Center Agent
Akron,Ohio
Summary
A dedicated, helpful Agent with proven knowledge of technical, problem-solving and organizational abilities enhanced by a large, customer-focused retail setting. Able to work independently or with a team and use in-house resources effectively.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Inbound Sales Representative
Charter Communications, Spectrum
Akron, OH
01.2023 - 07.2023
- Demonstrated proficiency in executing successful sales strategies, fostering strong customer relationships through active listening, need identification, and delivering value-added solutions.
- Maintained a high level of product knowledge and industry trends through continuous training and market research, resulting in high conversion rates within the top percentile of all agents.
- Adapted quickly to new software tools and systems introduced by the company, minimizing disruptions during transitions periods.
- Collaborated with a team of sales agents to exchange best practices and develop new sales techniques, contributing to the overall success of the team.
IT Support Assistant
DialAmerica
Fairlawn, OH
08.2022 - 09.2022
- Updated firmware, and troubleshot technical issues with remote monitoring equipment.
- Configured hardware and devices for WFH employees according to internal policies on standardized software and security deployments.
- Shadowed personnel to learn appropriate methods for solving complex issues and troubleshooting technical problems.
- Monitored office supplies and re-ordered, working with senior staff to keep desired supplies in stock for seamless office functionality.
Inbound Call Center Agent
Norton (Dial America)
Fairlawn, OH
04.2022 - 08.2022
- Answered 70+ inbound calls per day on behalf of LifeLock by Norton
- Advised new and existing customers on a broad range of packages and product offers then assisted in determining the best security product that fit their needs.
- Explained complex issues in simple terminology to help customers understand security measures taken against malware, phishing and other threats.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Seasonal Warehouse Associate
Amazon
Akron, OH
10.2020 - 12.2020
- Organized incoming stock and materials accurately using barcodes, scanners and autonomous mobile robots.
- Processed packaging and sorting of customer orders while inspecting for defects, damages or errors.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms and transport vehicles.
Warehouse Associate
MB Kit Systems, LLC
Akron, OH
05.2019 - 09.2019
- Assembled, polished and inspected finished products for quality and adherence to a wide range of customer specifications.
- Recorded status of orders and shipments within inventory management systems.
- Used power tools, tape measures and equipment to build skids and platforms for shipments.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or quality control duties.
Assistant Manager
Subway
Akron, OH
03.2017 - 09.2017
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Completed appropriate data entry procedures to ensure accurate inventory of merchandise and documentation of monetary exchange.
- Generated repeat business through maintaining friendly and positive customer interactions.
Team Member, Cashier
Acme Fresh Market
Akron, OH
02.2016 - 08.2016
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and other customer concerns.
- Operated register for cash, check and credit card transactions.
Education
High School Diploma -
Firestone High School
Akron, OH 08.2011 - 06.2015
Skills
Customer Relationship Management (CRM)
Inbound Call Management
Troubleshooting
Virtual Machines
Microsoft Office
Multitasking
Data Entry
Sales expertise
Operating Systems: Windows, Ubuntu/Linux
Front-End Programming: HTML, CSS, Javascript
Certification
Licensed Health Insurance Producer - Common Wealth Of Massachusetts, Ohio and Rhode Island
Timeline
Inbound Sales Representative
Charter Communications, Spectrum
01.2023 - 07.2023
IT Support Assistant
DialAmerica
08.2022 - 09.2022
Inbound Call Center Agent
Norton (Dial America)
04.2022 - 08.2022
Seasonal Warehouse Associate
Amazon
10.2020 - 12.2020
Warehouse Associate
MB Kit Systems, LLC
05.2019 - 09.2019
Assistant Manager
Subway
03.2017 - 09.2017
Team Member, Cashier
Acme Fresh Market
02.2016 - 08.2016
High School Diploma -
Firestone High School
08.2011 - 06.2015