DEASA WASHINGTON
Cincinnati,OH
Summary
With over 18 years of experience, dedicated and skilled professional with deep understanding of contract compliance, effective customer communications, and procedure standardization. Goal is to utilize expertise to make valuable contribution in Customer Service role at esteemed company.
Overview
12
12
years of professional experience
Work History
PCA Pharmacy Care Advisor
Elevance Health
11.2023 - 10.2025
- Maintained patient profiles and confidential records, updating information such as allergies, medical conditions, and current medications
- Provided excellent customer service by answering inquiries from patients regarding prescription refills, insurance coverage, and medication interactions
- Operated computer systems to enter prescription information accurately into the pharmacy database system
- Maintained a clean and organized work environment in accordance with regulatory standards such as USP guidelines for sterile compounding practices
- Managed incoming phone calls from patients or healthcare providers seeking information about medications or requesting prescription refills
HSA ADVISOR/ DISPUTE RESOLUTION REP
FIS Global
06.2019 - 06.2022
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Worked with coworkers to complete tasks
- Committed to delivering excellent customer service while working in a fast-paced environment
- Provided accurate information and updates to merchants regarding their dispute status and decision
- Provided accurate information to customers regarding their HSA accounts including but not limited to how to close account or transfer balance
CUSTOMER SERVICE SPECIALIST
FIFTH THIRD BANK
06.2017 - 01.2018
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Refer unresolved customer grievances to designated departments for further investigation
CUSTOMER SERVICE REP/PHARMACY TECHNICIAN
KROGER CENTER OF EXCELLENCE
11.2013 - 06.2017
- Answer telephone inquiries, referring callers to pharmacist when necessary
- Perform clerical tasks, such as filing, compiling and maintaining prescription records, or composing letters
Education
High School Diploma - Diploma
Garrison Global Academy
Cincinnati, OH06.2015
COURSEWORK TOWARDS MEDICAL ASSISTING - CLINICAL MEDICAL ASSISTING
SOUTH WESTERN UNIVERSITY
Cincinnati, OH05.2005
Skills
Customer Service
Retention
One Call Resolution
Management
Account Maintenance
Timeline
PCA Pharmacy Care Advisor
Elevance Health
11.2023 - 10.2025
HSA ADVISOR/ DISPUTE RESOLUTION REP
FIS Global
06.2019 - 06.2022
CUSTOMER SERVICE SPECIALIST
FIFTH THIRD BANK
06.2017 - 01.2018
CUSTOMER SERVICE REP/PHARMACY TECHNICIAN
KROGER CENTER OF EXCELLENCE
11.2013 - 06.2017
COURSEWORK TOWARDS MEDICAL ASSISTING - CLINICAL MEDICAL ASSISTING
SOUTH WESTERN UNIVERSITY
High School Diploma - Diploma
Garrison Global Academy
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