Deasha Smith
North Las Vegas,United States
Summary
As an organized and dedicated professional with a proven record of exceptional customer service, I can guarantee that the client is top priority. With strong decision making skills I can manage multiple task in fast-paced environments. I believe that self-motivation is key to perform effectively in independent or team environments. I pride myself in professionalism and require little to no supervision. As a receptionist I exude excellence while delivering customer service and administration. Excels in calendar management, scheduling, data-entry and database administration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Internship
Lighthouse Of Love
08.2022 - 07.2023
- Sorted and organized files, spreadsheets, and reports.
- Interacted with clients by phone, email, or in-person to provide information.
- Accompanied licensed professional in therapy session(s) and suggested treatment and intervention plans.
- Analyzed client problems and worked with licensed professional to develop solutions.
- Kept a detailed record of clients progress, goals, attendance, etc.
- Maintained open and effective communication with licensed professional, client, any anyone else involved in treatment
- Provided clients with coping skills, social skills, emotional regulation, problem-solving skills, etc.
- Helped clients develop and improve their basic life skills such as personal hygiene, self-love, time management, budgeting, cooking, etc.
Administrative Assistant
FirstService Residential
08.2021 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to community manager and Board
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Process rental lease agreements
- Open and close violations
- Assist residents
Front Desk Receptionist/Office Assistant
Lighthouse Of Love
07.2018 - 09.2020
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and therapist and updated client records.
- Provided clerical support by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Verify and bill insurances
Care Worker
Comfort Hands LLC
07.2017 - 07.2018
- Planned, prepared and served meals and snacks according to prescribed diets.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Built strong relationships with clients to deliver emotional support and companionship.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Remained alert to problems or health issues of clients and competently responded.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Scheduled and accompanied clients to medical appointments.
Sales Associate
Guess
03.2016 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Arts - Psychology
Nevada State College At Henderson
Henderson, NV12.2022
Skills
- Multitasking and Time Management
- Multi-Line Telephone Systems
- Intuit QuickBooks
- Active Listening
- Problem-Solving
- Administrative and Clerical Support
- Data Entry
- Medical Records Management
- Medical terminology
- Ability to handle confidential information
- Calendar Management
- Dependable and Responsible
- Attentive to People
- Customer Service
Community Activities
Cheer coach (2 years)
Black Student Organization (2 years)
Office aide (1 year)
Cheerleader (5 years)
Certification
- Suicide Assessment and Risk Reduction: Children and Youth Suicide Certificate, CASAT Instructor: Steve Nicholas Ed.D, MFT & Jacquelyn Kleinedler, MA, MFT, 2 CEU's - MARCH 13, 2023
- The Child and Adolescent Service Intensity Instrument (CASII) Certificate, CASAT Instructor: Sarah Barr, PhD, CPC, 1.5 CEU's - MAY 10, 2034
- Mobile Crisis for Behavioral Health Professionals: LIVE WEBINAR Presented by: Mark Disselkoen, MSSW, LCSW, LCADC & Crystal Jaquette, MA, MFT 3 CEU's - JUNE 16, 2023
Timeline
Internship
Lighthouse Of Love
08.2022 - 07.2023
Administrative Assistant
FirstService Residential
08.2021 - 02.2022
Front Desk Receptionist/Office Assistant
Lighthouse Of Love
07.2018 - 09.2020
Care Worker
Comfort Hands LLC
07.2017 - 07.2018
Sales Associate
Guess
03.2016 - 12.2016
Bachelor of Arts - Psychology
Nevada State College At Henderson