Deashia Harmon
St. Petersburg,FL
Summary
Experienced customer care professional with a proven track record of providing exceptional service and support to clients. Skilled in resolving customer queries, managing client relationships, and ensuring customer satisfaction. Proficient in handling customer complaints and providing timely resolutions. Excellent communication and interpersonal skills, with a strong ability to build rapport and trust with customers. Adaptable and resourceful in fast-paced environments, with a commitment to delivering high-quality service at all times.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Speedway Gas Station
St. Petersburg, Florida
09.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Mentored new employees on procedures and policies to maximize team performance.
Customer Service Representative
Walgreens
Treasure Island, Florida
07.2023 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Customer Service Representative
Wawa
St. Petersburg, Florida
06.2021 - 07.2023
- Mentored new employees on procedures and policies to maximize team performance.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Improved customer service wait times to mitigate complaints.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Educated customers on special pricing opportunities and company offerings.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Received and processed incoming shipments of merchandise.
- Stocked shelves with newly arrived products.
- Verified pricing accuracy on shelves against invoices from vendors.
Education
High School Diploma -
St Pete High School
St. Petersburg, FL05-2022
Skills
- Paperwork Processing
- Inbound and Outbound Calling
- Account Updating
- Product Knowledge
- Credit Card Payment Processing
- Dispute Resolution
- Complaint Handling
- Customer Education
- Critical Thinking
- Customer Relationship Management (CRM)
- Customer Service
- Positive and Professional
- Stock Management
- Order Fulfillment
- Store Maintenance
- Prioritization
- High-Energy Attitude
- Team Development
- Patient Safety
- Decision-Making
- Professionalism
- Reliability
- Active Listening
- Problem-Solving Abilities
- Adaptability and Flexibility
- Relationship Building
Timeline
Customer Service Representative
Speedway Gas Station
09.2023 - Current
Customer Service Representative
Walgreens
07.2023 - 01.2024
Customer Service Representative
Wawa
06.2021 - 07.2023
High School Diploma -
St Pete High School