De’Asia Baker
Amityville,NY
Summary
Hi my name is De'Asia Baker I am Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Walmart
Farmingdale, NY
01.2021 - Current
Crew Trainer
McDonald's
Amityville, New York
03.2019 - Current
- Developed and implemented training programs for new hires, focusing on operational efficiency and customer service.
- Assisted in onboarding new crew members, ensuring they understood policies and procedures.
- Facilitated skill development workshops to enhance team performance and service quality.
- Conducted regular performance evaluations to identify strengths and areas for improvement within the team.
- Promoted a positive team environment by fostering open communication and collaboration among crew members.
- Executed training assessments to gauge crew member understanding and readiness for operational tasks.
- Coordinated training schedules to align with peak service hours, minimizing disruption to operations.
- Provided hands-on training in food safety and hygiene practices to ensure compliance with health regulations.
- Encouraged team members to actively participate in training sessions, enhancing engagement and retention of knowledge.
- Utilized role-playing exercises to prepare crew members for real-life customer interactions and service scenarios.
Manager on Duty
Arby's Restaurant
Farmingdale
12.2024 - 04.2025
- Supervised daily operations to ensure compliance with company standards and procedures.
- Managed staff schedules to optimize coverage during peak service hours.
- Monitored food safety practices to maintain health code compliance.
- Implemented training sessions focused on customer service excellence and efficient workflow.
- Coordinated with kitchen staff to ensure timely preparation and delivery of food orders.
- Resolved conflicts among team members to foster a positive work environment.
- Engaged with customers to gather feedback and improve service experience.
- Oversaw cash handling procedures to ensure financial accuracy and security.
Explorer
WWHAC Ambulance corps
Wyandanch, NY
01.2015 - 12.2024
- Collaborated with team members to devise effective strategies for overcoming environmental challenges.
- Utilized navigational tools to chart paths and monitor group progress during excursions.
- Facilitated discussions to gather feedback and improve future exploration initiatives.
- Documented findings and observations for future reference and to support decision-making.
- Coordinated logistics for group outings, including transportation and accommodation arrangements.
- Developed and maintained strong relationships with local authorities and stakeholders.
Customer Service Manager
Walmart
Farmingdale
10.2020 - 03.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
McDonald's
Amityville, NY
01.2019 - 01.2021
Cashier
Claire's Stores
Massapequa, New York
06.2018 - 09.2018
- Processed customer transactions accurately and efficiently, ensuring a positive shopping experience.
- Maintained cleanliness and organization of the checkout area to enhance customer satisfaction.
- Assisted customers in locating merchandise and provided product information as needed.
Education
Advanced and Regents Diploma -
Walter G O'Connell Copiague high school
Copiague, NYCertified Nursing Assistants License -
Western Suffolk Boces
Farmingdale, NYBachelors - Registered Nurse
Monroe college
New Rochelle, NYSkills
- Communication
- Problem solving
- Leadership
- Time management
- Adaptability
- Work ethic
- Interpersonal skills
- Creativity
- Attention to details
- Employee training
- Customer service
- Performance evaluation
- Team leadership
- Schedule management
- Conflict resolution
- Operational efficiency
- Staff onboarding
- Customer feedback analysis
- Relationship building
- Communication skills
- Workshop facilitation
- Engagement strategies
- Multitasking Abilities
- Compliance monitoring
- Calm under pressure
- Data entry
- Data management
- Computer skills
- Teamwork and collaboration
- Remote office availability
- Analytical and critical thinking
- Networking
- Flexible and adaptable
- [Type] Software Proficiency
- Friendly, positive attitude
- Good Telephone Etiquette
- Social perceptiveness
- Organization
- [Equipment] operation
- Task prioritization
- Multitasking
Timeline
Manager on Duty
Arby's Restaurant
12.2024 - 04.2025
Walmart
01.2021 - Current
Customer Service Manager
Walmart
10.2020 - 03.2024
Crew Trainer
McDonald's
03.2019 - Current
McDonald's
01.2019 - 01.2021
Cashier
Claire's Stores
06.2018 - 09.2018
Explorer
WWHAC Ambulance corps
01.2015 - 12.2024
Advanced and Regents Diploma -
Walter G O'Connell Copiague high school
Certified Nursing Assistants License -
Western Suffolk Boces
Bachelors - Registered Nurse
Monroe college