Deasia Beauge
Mobile,AL
Summary
Industrious Housekeeper with expertise in household management and organization. Develops and executes cleaning and errand schedules to maintain order and efficiency. Dedicated professional offers strong time-management and communication skills. Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Executive Housekeeping Manager
Hilton Garden Inn Hotel
Mobile, AL
05.2021 - Current
- Analyzed guest feedback to identify areas of improvement in housekeeping services.
- Inspected and evaluated physical condition of establishment to submit recommendations to management regarding painting, repairs and reallocation of space.
- Trained and supervised a team of 25+ housekeepers in proper cleaning techniques and safety regulations.
- Explained goals and expectations required of trainees.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Created schedules for staff to ensure adequate coverage at all times.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Developed strategies to increase efficiency while reducing costs within the department.
Front Desk Supervisor
Hilton Garden Inn Hotel
Mobile, AL
11.2020 - Current
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Participated in meetings with other managers to discuss strategies for increasing profitability.
- Ensured that all safety regulations were followed at all times.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Processed payments, cashiering duties and credit card transactions accurately.
- Implemented strategies for improving customer service standards across the department.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
- Monitored the front desk staff to ensure proper customer service was provided.
Operations Manager
Holiday Inn Express & Suites
Kingsland, GA
10.2019 - 07.2020
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Tracked and replenished inventory to maintain par levels.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Developed and implemented operational procedures to ensure quality standards are met.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Addressed customer concerns with suitable solutions.
Housekeeper
Hyatt PlaceJacksonville TownCenter
Jacksonville, FL
10.2018 - 10.2018
- Interacted pleasantly with clients and guests when performing daily duties.
- Sorted and counted linens and organized in storage areas.
- Ensured that all health standards were met during cleaning operations.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Reported any maintenance issues or damage to supervisors immediately.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Housekeeping Supervisor
Courtyard by Marriott
Jacksonville , FL
05.2017 - 09.2018
- Checked inventory for required supplies and made lists for needed cleaning products.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Worked with cross-functional teams to achieve goals.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with others to discuss new opportunities.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Established effective communication between team members in order to foster a positive work environment.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Communicated with maintenance team on damages to repair.
- Swept and damp-mopped private stairways and hallways.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Stocked room attendant carts with supplies to keep carts organized and clean.
Housekeeping Supervisor
Residence Inn Marriot
Jacksonville, FL
05.2016 - 05.2017
- Checked inventory for required supplies and made lists for needed cleaning products.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Delegated work to staff, setting priorities and goals.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Managed team of employees, daily progress reports and overall project planning.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Responded promptly to maintenance requests from guests or staff members.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Education
High School Diploma -
Lone Star High School
Jacksonville, FL07-2016
Skills
- Health and Safety Compliance
- Scheduling Proficiency
- Employee Engagement
- Inventory Control
- Staff Management
- Scheduling Expertise
- Quality Assurance
- Chemical Handling
- Health and Safety Regulations
- Policy Enforcement
- Expense Tracking
- Recruiting and Interviewing
- Staff Scheduling
- Furniture Cleaning
- Work Inspection
- Decision-Making
- Problem-Solving
Timeline
Executive Housekeeping Manager
Hilton Garden Inn Hotel
05.2021 - Current
Front Desk Supervisor
Hilton Garden Inn Hotel
11.2020 - Current
Operations Manager
Holiday Inn Express & Suites
10.2019 - 07.2020
Housekeeper
Hyatt PlaceJacksonville TownCenter
10.2018 - 10.2018
Housekeeping Supervisor
Courtyard by Marriott
05.2017 - 09.2018
Housekeeping Supervisor
Residence Inn Marriot
05.2016 - 05.2017
High School Diploma -
Lone Star High School
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